Hyatt House Mount Laurel

Horrible guest service. No cleaning of the rooms, will never stay here again.

Nothing is perfect but overall a nice play to stay. Staff are all very helpful and respectful. I had an issue with the 1st room and they quickly helped me get a 2nd one without any issues. Amenities are nice. Breakfast is decent. Pool is nice. No pool towels available so bring your own. Beautiful property. Overall very nice. Will come again.

I stayed with my kids and it was perfect for the night.

It was amazing , staff was soo nice and helpful. Hotel was close to every thing Walmart, target and other restaurants like Applebees, Chili’s etc.

The overall quality of the room was far less than I expect from Hyatt. Air conditioning vents were very dirty, carpet stained and dirty and the room smelled of smoke. Other guests were smoking (both cigarettes & marijuana) outside of their rooms with smoke drifting into our room.

Always love staying here every time everyone is great! Sadly our room had no clothes hangers and one bed was missing some bedding but Ian was sure to make sure we we’re accommodated and got hangers and bedding for our room.

We got there, got our room key, and entered our room (2nd floor). Opened the door and the room looked like someone just left. Towels on the floor in the bathroom, a bag of trash on the bed, the bed still disheveled like someone just got out of it. While I went to the desk to get another room, my family noticed bodily fluids (that will not be named) on the ottoman. It took about 20 minutes before we got another room. Had to lug all of our things downstairs, then up stairs, as the new room was also on the second floor. The room was sweltering. Took a day to figure out the thermostat, as all of the directions for use were worn off. I went to the front desk to get towels, and linen for the pull out sofa which was not in the room. It took staff at least 15 minutes to find towels and a blanket. Meanwhile the phone was ringing at the desk, guests were coming in (one of which by the sound of it) also was having an issue with their room not being ready. The staff that dealt with breakfast were wonderful. They went out of their way to make sure we were taken care of. Overall, for a hotel that aligns themselves with the Hyatt name, I was EXTREMELY disappointed.

The continental breakfast was good. There was a nice variety and the gentleman in the kitchen kepted up and kepted it full. The bed in our room was not comfortable this time as it was last time. It felt like I was sleeping on a brick and the blackout shades were not as good as our last stay.

check in was easy. the room was ok, but closer look at the sheets and they were dirty. the bed was uncomfortable

It was an ideal location for my trip.