Old Swan

This hotel could be so much better. Our room was dusty and the mugs were dirty. We were offered a change but receptionist said she was busy and at 8pm about to go to dinner we were not in a position to pack up and move rooms when she would get around to it. The grounds and location are lovely and our meal and breakfast at the pub was good. We had a drink in the bar before bed and they literally closed the bar without talking to us and all staff disappeared. Wifi not working which was not major but it should not be an issue really. It is very annoying that you have to book a treatment to use the pool and again unnecessary. Please just get better at cleaning

Very strange experience here. Just wanted a lovely cold cider on a sunny day, however, I must’ve turned invisible. Three staff at the bar. One serving. Two either trying to take food orders for no one as everyone at the time wanted drinks so they went back to stocking the fridge or drying glasses right in front of me. Another chap came to the bar and the one lady serving drinks asked him for his order. Simple bar etiquette! Urghhhhhhh

WiFi still not working, maintenance issues with the room - taps loose - shower head wouldn’t stay up - dust and cobwebs in room Having said that breakfast was good Staff were welcoming and attentive I did inform the pub of the above issues on checkout Won’t return

We received a very confusing welcome as staff were talking to each other then another couple whilst asking us for allergies and showing us to our table. The food was very good although not as described. I had the sausage and colcannon mash but the cabbage came separately. What was jaw dropping was the price of a glass of wine...... £12.75 for a 175ml chardonnay. I was asked if I wanted a large glass but at £17.50 it was a definite no! The wine imo was also not great. Drink prices are way too expensive compared to other local restaurants. The drinks prices sadly would put us off returning.

Loved the hotel and restaurant, such a beautiful building and rooms, outside lovely too, with croquet, giant chess and hoopla. Food was very nice, we had evening meal and breakfast. Staff friendly and attentive too. We’re definitely coming back. Fab location.

Beautiful location

Bathrooms need a little update.

Just got home after a one night stay at the Swan. Firstly, booking - the booking prior to arrival is rather confusing and wasn’t sure which one we were staying in, a more modern hotel/ spa or the pub the other side of the road, the pictures are a little misleading and confirmation isn’t very clear. We wanted a room in the Mill but ended up with a room in the pub. We confirmed our arrival time as requested prior to arrival and check in was 3pm so we got there for 3pm and confirmed this too. However, when we arrived , the room wasn’t ready, we did have plans too so this was a problem, we waited patiently and was told “20 minutes” as it’s just being cleaned… 30 minutes later nobody got us, so we headed back inside and asked and 40 minutes later we were in the room at 15:40 The room is what you’d expect from a pub that old, however we were a little disappointed as we were hoping the room was in the mill not the pub. We were also told that the WiFi was down, being a rural location, this was an issue for us as signal is pretty much non existent and we rely a lot on our phones for directions and information etc. we quickly headed out late to our plans, when we returned back we wanted a few drinks in the pub, but again more problems, our first round was a lot cheaper than our second round despite buying the exact same drinks and measures. We didn’t feel like we could query it due to the service we’ve received so far in our experiences and felt it would cause more issues than it’s worth. Our room had a broken fan which didn’t work either properly and an asthmatic person could probably blow out more air than that fan, this made sleeping impossible on a hot summers night. I guessing the only thing that made the room superior was a sofa next to the window. The next morning we went to breakfast and felt again, wasn’t value for money, the food was nice and service was better but portion and options were limited, we didn’t pre book breakfast so we paid after, I wasn’t given a receipt prior to paying and just passed a card machine and then receipt after I paid to discover a service charge on it which I wasn’t aware of or mentioned on a menu. Hopefully it can go towards buying a new fan or costs of WiFi. When we checked out as well, I’d already paid for the room prior to arrival but the staff member tried to say we hadn’t paid? We are pretty laidback people and I stay in hotels in rural locations often for work, once a month and this in comparison just wasn’t value for money. The grounds of the mill are incredible and lovely and some of the staff were friendly just slow but just felt disappointed and not what I wanted or paid for but not sure how to address it. I questioned myself and my booking too, and when looked online during the stay, I saw that a nicer room was cheaper in the Mill for the night we booked, and knew we would of enjoyed our stay more if it wasn’t for all the confusion.

A very disappointing stay and meal. The food was very poor as was the service. The general maintenance of the room was poor. No air con in the room either which made it unbearable to try and sleep in this heatwave Will not be returning!!