Old Swan

Stayed here for 1 Tuesday night as we were going to a wedding nearby. The staff were helpful in the lead up recommending a reliable taxi company we could pre book travel to and from the wedding venue nearby. Also, we arrived at 11:30am (knowing we wouldn't be able to check in) and left our case at reception and used the public toilets to change and finish getting ready for the wedding. Sadly, that meant we checked in at midnight or so, so it was straight to bed. The room was very, very nice. It was pretty loud early on on the Wednesday morning though which wasn't ideal. Breakfast was across the road in a pub and we weren't thrilled by the menu but what we did order was good quality. Glad it was included in the hotel cost though as it was pricey. After breakfast we had a little walk around the grounds of the hotel which were really beautiful.

Lovely location and stunning grounds!

Staff were incredibly unfriendly - we were left waiting 2 hours to check in with nobody at reception and when somebody did come they told us they were busy and walked away. Really disappointed and service in restaurant, bar, breakfast extremely slow - waiting nearly 45 mins for breakfast in an empty restaurant and almost 20 mins for 3 pints at the bar.

We went to the Old Swan for lunch having completed a lovely circular walk from Minster Lovell. Annoyingly, the menu was aimed at selling a full sit down meal ( starter, main, dessert). There were no sandwiches or salads, almost nothing suitable for a light lunch. We chose the only option which was a sharing platter priced at £22. For that we had two slices of bread toasted and cut in half. Some cheap cuts of cold meat, some pickle, gherkins and olives. What a rip off.

One of the worst hotel experiences I can remember. The receptionist was eating at the front desk when we arrived. She couldn’t find our key. When we got to our room, there was no WiFi. The next morning, the shower flooded the bathroom. Still no WiFi. In spite of the heat wave, there was no effort made to clean the room or change the bedding. Towels were simply hung up and DIRTY cups put away in the room. Day 3 - intermittent WiFi. Room is finally cleaned but that night, the room filled up with a strong smell of smoke at 11:30 pm. No explanation as to why the next morning. The smoke returned at around the same time every night thereafter. For all the claims, this is simply not a 4-star hotel. The amenities at the local Premier Inn in Witney are better and the price point much more reasonable. Save your money, stay there and spend what you save enjoying the Cotswolds.

This is in a lovely location and if you’re looking for a very peaceful time, this is the place for you As for the food very very nice I’m a bit partial to sausage and mash and I would say it was probably the best sausage and mash that I’ve had for a long time

The only problem that we had was the tables outside they were very sticky from drinks where they haven’t been cleaned or wiped down and this caused a lot of problems with the wasps. I understand that when your outside you are going to get insects, but you can limit that by making sure the tables are clean and not sticky and putting wasp traps up that actually work

Having returned from staying at The Minster Mill I feel one must share the rather appalling experience we have had. Although a pretty setting the tower of negative points put any initial hopes into darkness. Feature Room - "With magnificent views of the River Windrush" the website states!!. No view of River due to overgrown nettles and untidy green mess presented to you when opening the door to your private terrace, patio area needs weeding, wooden privacy gate broken off so no privacy. Previous burnt logs and ash left. No wifi at all anywhere. Scuffs and all over walls, unclean room and bathroom. In general appalling for over £300.00. Your website photos are totally misleading and I would never of paid to stay here if an accurate truthful portrayal of the Hotel had been shown. The wonderful chorus of drunken women who had booked some rooms next to each other went on until 3am. Why on earth did no one do anything about them??????????. Please don't say it was up to us to say. You could and should of done something you could hear them all over the grounds clearly hour after hour. Staff were dressed inappropriately, with mis matching clothing that looked untidy, breakfast over the road as the hotel your paying to stay at doesn't offer breakfast was terrible. Lady took our order which took over 30 minutes to come after several enquires, it turned out it had not been passed on to the chef. First in yet sitting there with all later arrivals being served or finished. Left breakfast to follow member of staff going back over to the hotel with breakfast sandwiches. Disgusting service!!!!

Lovely setting by the river Windrush. Great service from all staff and a lovely massage. The Spa is small and the pool floor needs cleaning. Air con in the bedroom would have made the stay more comfortable.

Location was very pleasant combined with the history of Minster Lovell.

Staff were disinterested, rooms not made up in a timely manner, frayed curtains and poorly operating toilet.