Hampton Inn Belle Vernon

Property was quiet and food was decent. Overall pretty clean. No hairdryer in room, plug by bed had no cover on it, and door was really difficult to open. 18yo Son had to ram it with his shoulder 3x to get it open. Got text at 11:30pm asking how we liked the hotel, which was really annoying.

I would’ve given this property all five stars, but they do not clean your room while you were there. We were there three nights, and they never came in our room to empty the trash, make the beds or clean anything. I thought that was very strange. The other thing is that the staff was all over the place all the time caring things talking laughing. They were all super friendly and helpful.people, but it was just very obtrusive that they were everywhere all the time. lol The elevators, the hallways it was just strange. But I would stay here again. The breakfast was great and everyone was very kind. If they cleaned our room rooms I would’ve given everything a five star.

Clean and great staff. Nice for the value.

Staff was friendly and helpful. Room was clean and comfortable.

N/A

Staff was very nice, clean room

Nothing

NO HOT WATER. The hotel experienced an interruption in hot water service beginning yesterday afternoon. We heard one guest saying the issue had happened before, so he was leaving for another hotel. The issue still wasn't fixed this morning, so we had to use cold water to get clean. The front desk person basically shrugged his shoulders with a "what can I do?" attitude. When I asked to talk to the manager, I was told that there had been a change in managers and they could not provide that person's full name or number. I issued a complaint to Hilton's customer service line, also informing them of the empty snack store area. Hilton should re-evaluate their relationship with this franchise owner.

The staff were very courteous.

Our floors were dirty - both rooms - they visibly dirtied our feet and socks, which is gross.