Best Western Plus New Cumberland

Very clean

Better rating if pool wouldve been open first day

Nothing

I arrived at the hotel at 3:30 PM. Upon arrival, there was yellow police tape around the entire front of the hotel, and not one car in the parking lot. I was alone on a business trip. I went to the front desk, told her my name, and explained that I was afraid for my safety and the police tape and no cars. She said too bad, we will still charge you. I said I did not cancel and I am not checking in. Again, too bad and my card was charged. Please help me with this situation as I will not stop emailing whomever I need to. My safety is first!!!!

No one there to check in. Multiple key cards didn't work for us and other guests on our floor. The front desk then blamed us the guests saying we don't understand how to use the cards yet one of the other guests had already been there for days and said it's been nothing but issues and the card worked before they left the room. No linen for the pullout then didn't give us any fitted sheets just pillow and blanket for it. The only saving grace was the rooms were actually clean otherwise staff was rude and this was not a great experience.

Arrived - Bathroom Lobby was soiled with blood . Checked in Room #1 - Beds had dust from either a vent , vacuum or machinery. Transferred room #2 - Hair bathroom , toilet dirty , found dead bug inside sofa bed , Had to run to Walmart to purchase a air mattress instead. No extra linen or pillows , had to asked to be transferred to another room .

Got in late so the only thing I can review is the room. Check-in was great. It was very easy. Was saddened by the fact that breakfast is at 7a on Saturday and Sunday. I obviously missed that bit. I had an engagement at 7 so obviously no breakfast. That would have been good to know. Smelled a little old in some places when I ventured down to the ice machine but the lobby was nice and bright. Overall for my purpose it was a fairly decent stay.