Novotel Balikpapan

The hotel location is very strategic and close to several entertainment facilities and locations, the quality of the food is quite good, however housekeeping needs to be improved, especially with regard to toiletries such as toothbrushes and towels. Another thing that requires attention is when there is maintenance that uses volatile materials and hazardous materials such as thinner so that the exhaust system is isolated at the location where repairs are being carried out

I gave the hotel 5 stars because of the additonal benefits they provide as a Platinum ALL member. The suite room was relatively huge. The fruit platter and cookies were simple but thoughtful. The complimentary breakfast was marvellous. I enjoyed the local dishes like kaldu ayam, tong seng and lontong. I also had avocado juice as the welcome drink. However I was disappointed that the room only has the local version of power points. I would expect 5 star hotels to have international power point adaptors installed in the rooms, at least one at the working desk. I went down to the reception to borrow an adaptor but the receptionist said they ran out of adaptors which means I wasn't the only local guest with no local charger or adaptor. I implore the hotel management to look into this matter seriously.

Friendly staff and easy to move around

Old facility. Room 631 is located at the “meeting” point of the central air conditioning water piping system causing a dripping sound non stop 24/7! Nothing much the engineering team can do about it.

Location and cleanliness, friendly helpful reception

Bathrooms outdated. Remove baths replace with showers. Breakfast is very ordinary, typical Indonesian Breakfast. Doesn't cater for expat tastes. Like good bread, proper butter, bacon, mushrooms....

Good location, nice staff, the pool was clean and well maintained. The pool belonged to the hotel (the fotos are right about this) There was a huge breakfast buffet

Everything OK so far.