Hilton Garden Inn Brussels City Centre

Cool location in Saint Gilles, and the room was nice and clean. Ordering a meal at the "restaurant" was a sad mess, with no proper assistance or understanding from the staff. No questions about our stay at departure, I guess they didn't really care really. Too bad.

I booked here because it was a Hilton. I thought everything would be clear and easier, but first it was the parking fiasco. I would have liked the parking instructions to be provided after the booking. But I had to call and was given an address to park; i ended up in an unknown parking spot on a curved slope where the gate wouldn’t open… backing out of there was one of hardest things I had to do in my life… I was infuriated and when I called I was told “we can’t see you on the camera.” I mean… couldn’t you first apologize for my distress? Long story short, it was a mess… directions were again unclear at check in… the rooms were a little small with a big living room… I didn’t understand that. But, they kept my laptops when I forgot them behind at check out. That was very honest of them….. Nothing to do with the hotel… the food and surroundings was soooo great! Many restaurants and bars! Again… the burger joint called Green Mango is the best!!!

Nice hotel, very friendly staff, quiet and comfy beds, nice room view. Easy check in and out, will come bzck.

What's not to like?!? Great location, well kept rooms AND most importantly wonderful, friendly, polite and professional staff... Anis, Jean Pierre, Catherine, the house keeping staff 'Maria' (I think that's her name!) , though methinks, ALL the staff we had the privilege of meeting at Hilton Garden Inn were as a constant to give great hospitality and an excellent experience!! Have stayed in many hotels through the years, though it's the colleagues who makes the best memories of course; the eternal quest for the best is what all travellers want and with Hilton Garden Inn, you are assured of course ☺️ !! Much appreciated nice people !!

Very nice hotel. Great breakfast.

The room was located on the 5th floor, which wasn’t an issue apart from the lift was being repaired from Monday so we had 3 days of stairs including brining our cases down on the final day. The room itself was brilliant for a family of four with 2 being teenage daughters. Lots of space for everyone to use. Coffee and tea were not replenished during our stay and various items unfortunately broke. Our wine bottle opener broke and when we called down to see if one could possibly bring us one up (baring in mind the lift was not in use) we were told one would be sent; an hour later I went down to request it to be told by the bar staff I had to bring it back as it was the only one. 5 floors back to the room and then 5 floors back to the bar. On the final night, our entire floor had no hot water and this continued into the next morning. Whilst checking out I was told they knew this was an issue and that they would be issuing me a 25% refund on the final night as compensation however this hasn’t yet come through.

There was a lot of graffiti in the area and not clean. Did not appezr safe

Nice place for the price.

As a solo female traveler the location was really convenient but the area nearby is one to watch out for. Other than that the hotel is excellent and would highly recommend.

Terrible communication. I called them multiple times over multiple days to cancel or change my reservation. They didn't pick up the phone. Then when they finally did. The person said to send an email. I sent an email and there was no still response.