Hotel Relais II Chiostro di Pienza

The hotel is in an old monastery in one of the beautiful hill towns in Tuscany Italy. I strongly recommend staying there for the Hotels most spectacular dining location looking over the Valle D Orca valley.The restaurant was amazing with excellent food. We loved our stay in Pienza.

The property was disappointing. Completely outdated. The staff member who received us was rude and more interested in her smoke break. The person checking us in was more helpful. The view was nice, but I would not stay there again.

Best location in the area with stunning view.

Fantastic location, great staff

Lovely ambience at dinner, very helpful and pleasant staff. Fantastic views from the restaurant - it is stunning. Very nice pool, breakfast good. Room was ok but lacked drawer space which was a nuisance.. Big bathroom but no storage except very small shelf. Beautiful hotel on the outside but inside areas could be better.

Staff at this hotel were lovely. Breakfasts were average. The hotel has a fantastic restaurant for dinner and is within easy walking distance of a variety of other good restaurants.

Excellent facilities. But two serious issues. First, when we arrived it was the day of the Corpus Domini Procession. This meant that the streets were strewn with leaves and flowers and cars were meant to stay clear from the centre. But our instructions said we should drive to the hotel, with no warning about the Procession. We were stopped by the police and told to leave at once; the crowd were understandably hostile, knocking on our car windows to tell us we shouldn't be there. This was extremely embarrassing and we felt terrible that we had disrupted this important celebration. When we mentioned this to the staff, they said we should have looked on their website (we could see no reference there). Second, we had lunch at the hotel and also found the staff there inattentive and unfriendly. This is the reason for our "Terrible" rating

Stunning views

This was by far the worst room I’ve ever booked. Was tiny, dark, the floors were sticky and damp. How on earth this hotel is classified as “4-star” is beyond me. There was no assistance with luggage. Towels extremely thin, no bathroom toiletries to speak of (1 tube of multi shower gel/shampoo, one bath towel). Wi-Fi signal non existent, tv didn’t work, air conditioning didn’t work. Room was on back side of hotel with view of another building’s exterior wall - so depressing, it felt like a prison cell. Extremely noisy until late at night because there was a restaurant right behind my room. And above me…were apparently housed a pair of elephants, who could be heard stomping and running water all hours of the night and early morning. Was supposed to stay for 3 nights, checked out after the first night to move to a better accommodation. Was offered a different room when I told them I was unhappy and checking out but I couldn’t bear to stay there another minute so lost my prepaid money just so I could get out of there.

Location was great, no carpark, so. You need to park far and pay hourly breakfast was not good, very poor quality. Had to pay 3.50 euro for fresh orange juice, the garden and pool area needs proper maintenance, looked rundown.