La Quinta by Wyndham Pasadena

This hotel needs a makeover. Lots of foundation issues, bedding is hard and uncomfortable. Other than that great for a 1 to 2 day stop

I pulled up to what I thought was an abandoned building. There was no signage, no cars in the parking lot. I thought I got scammed, but I went in and found that they were under construction. There was no air conditioning in the hallways, elevator and dining room with temps in the 90s and feel like temps in triple digits. The pool was closed the exercise room was closed. The microwave in the room didn’t work. There was no internet. The listing said it was 30 min from Galveston it was actually 49 min away. I went on vacation with my granddaughters and was looking forward to swimming in the pool and going to the beach. Also, in your website it stated that what you see is what you pay, but I had to pay an additional $150 deposit. I was told when I checked out that it would be refunded, but I’m still waiting on that to happen. I will never use Hotels.com or stay at another LaQuinta again.

Food was horrible. Nightstand had mold on it. Pool was closed. Dirty socks under the sink in bathroom. It was a cheap stay but it wasn't worth it.

Location

The ice machine did not work. The pool was out of commission the beds and pillows were very hard. Back hurt for 2 days after staying here

It’s like most hotels. It’s a bit run down the tub has scraps in it with a reddish brown hue and the ceiling has 3 red circle stains. Looks like they were fixing the front entrance so the rooms might be next. But overall a good room and what I needed. The cleaning staff was friendly the front was a bit more business.

Didn't get refunded! Place was gross, and unsafe, staff didn't care.

Location

Under renovation. WiFi not working. Felt grimy.

Good location stores and restaurants close by.

Staff never had toilet paper to give out, so had to go buy some to provide for the family. Not enough towels were given . Elevator out of order so had to carry everything up threw the stairs.

Easy to get there Breakfast selections was okay

Couldn't get the disabled room, which I had booked, so my disabled husband couldn't get a shower. The room we got was very humid and worn out. In the morning I saw there was mold on the furniture!! When I pointed out this to the staff, I was just told that they had started renovations?? What good did that do to our stay?? The water in the shower took 5 min to get hot. Aircon was very loud and ran all night. I have stayed at 2 star motels that were better than this...

I usually do not write bad reviews, but this was bad. The room had a horrible smell, the carpet was wet because air conditioner leaked. We were told to put towels down. Bath room tiles grout was loose and tiles moved. Pool and hot tub closed, one of the main reasons we chose this hotel. Ice machine did not work. Curtains were dirty. We paid for late check out at 1, but at 10:45 they were knocking at our door to leave. We reminded them about 1 check out and then they came back at 11 to remind us to check out at 11. We told them again we paid for late check out. We left right after that or I’m sure we would have had our door knocked on again. Hotel was under renovations and elevator was scary. However staff was very nice and apologetic about things not working correctly.