Quality Inn Heber Springs

Wasn't very clean and smelled of urine

Your employees were fantastic! The first night the air conditioner didn't keep the room cool. The people at the front desk were very professional and extremely helpful. Saturday morning some one fixed the AC, and it kept us cool the rest of the weekend. We will definitely book a room next year!!

First off I read the reviews on this hotel and honestly I did not expect what I encountered. Pulled in to find a bar first and the hotel is behind so a bit of parking lot adventure at night just a bit confusing. Check in was smooth and staff was great. The first room which was assigned I noted shower curtain not installed, tub and toilet filthy and toilet brush on bathroom countertop. Went back to check in staff was very apologetic and helpful assigned another room. At the door we encountered the lock was busted (light which illuminates green when key is recognized) but did work after several tries, upon hanging jacket noticed left rear of rack was not anchored pulled out of wall and tv remote was not in room. Went back down again staff very helpful and offered to assist with remote if needed and even called room a short time later to check on us. Overall night was comfortable, relaxing and quiet. Overview of property in morning was looks nice and breakfast was decent as well. Finally this was a complete failure on housekeeping and maintenance for which we encountered. Lack of completion, communication and quality assurance for customer care directly noted by the condition of first room which was never completed by cleaning process and should have never been issued to a customer in such condition. Second room with damaged lock, coat rack not attached properly and missing tv remote. All of these issues should have been addressed in which no such review would be needed

This hotel is a fine place to stay for the price. It definitely needs some sprucing up. It’s outdated but clean. There are stains on the outside and rust on the a/c units outside. These things get overlooked during the day to day running of the hotel. The pool was not maintained (water was green and cloudy). The bed was comfortable and the a/c worked well. The staff was friendly and helpful.

The room was great and the staff was friendly and helpful. The outside needs to be cleaned up the walls had webs and dirt on them and the walkways needed swept. It would make the property more appealing.

Love the location

Property is clean safe and easy accessible. It could use a facelift.