Homewood Suites by Hilton Portsmouth

Hotel is nice, quiet location and rooms are big. But the rooms aren't so clean

This was one of the dirtiest rooms I’ve ever gotten on a reservation. Semen stains on the duvet cover, mystery mold in the shower, beard or pubic shavings in drawers and along headboard of bed. Sheet was inside out, was it actually fresh? Dirt in the refrigerator, food and dirt along floors where the vacuum doesn’t reach. Elevators full of dog urine and hair and just plain smelly. When the front desk was confronted with the problem they handed me a card and told me to call the manager. The manager never answered or called back. Every surface was gross. It looked like it hadn’t been cleaned in weeks at the breakfast buffet. I chose not to eat. I stay in a LOT of hotels and this was hands down one of the grossest next to a super 8 in a cruddy neighborhood. I mean I took another shower when I got home. NOT what I was expecting out of a hotel in the Hilton family. Not even an apology from a manager. Although I’m not surprised because the front desk person was too busy trying to pay their credit card via phone when I complained… won’t be returning, and probably will never use the homewood group again.

Adequate hotel. Nice facilities and location. The TV remotes didn't work and I had to climb up to unplug it from the wall. There was mildew in the bathroom, I notified the front desk but nothing was done. Not enough sheets in the room for the pull out bed and had to call down for more. Morning breakfast was short-staffed a few times and hard to get utensils and plates, no waffles are served on weekdays FYI.

Great stay at this place! Highly recommend, and it's a great location for family outings

They don't clean rooms or change linens if you stay longer than one night and it appears sometimes not ever. I have been here for two weeks and they won't clean my room. I found open condoms in the nightstand drawer which leads me to believe that they didn't clean the room after the previous guest left.

The staff was great, but the property is mediocre. The room was missing a few amenities; bathing soap and firm pillows. The pillows were very flat and the room was just mediocre clean. Hotels need to go back to the days when rooms are cleaned every day. I felt like I was staying at an because I was the one getting my towels and toiletries every day. A Hilton hotel used to feel special. It didn’t feel this way to me.

Very friendly reception and staff. Great Location, seemed like a safe area. Housekeeping was very good, the only complaint was that the elevator needed a good vacuuming, but the rooms were clean.

Garbage bags left in hallways and in front of elevators by room service or maintenance which cause hallways to smell like trash. Maintenance man doesn't wear deodorant so didn't know what smelled worse. Him or the garbage. Photo was taken of our hallway view. When front desk was informed, I was told staff went home. So I moved the garbage bag in front of the elevators instead of being in front of our door!!

Suite was good size with lots of room.

Room had not been thoroughly cleaned No shampoo in the container mounted in the shower