SureStay Plus Hotel by Best Western Billings

Was here for a work trip. Front Desk Erin was super nice and helpful. I think I was third in-line but it moved efficiently. I checked out the pool, a little dated but seemed very clean. Rooms looked recently updated and were actually quite spacious. Only thing to note is that there was construction in the lobby but I think its due to a update.

We booked this hotel for the pool after a long drive from Canada, but the pool was cloudy and unusable. Staff added chemicals, without testing the water, while we and our children were present, making the air difficult to breathe, and we had to leave the area. There were bandaids (yes plural) floating in the pool as well. Despite this poor effort to fix anything, the pool remained unusable the next day. When we asked about a resolution, we were told we already had a good rate. There was no follow-up, and when we called again, the conversation ended abruptly. We were deeply disappointed, especially since the pool was our reason for booking.

Very clean and updated. A good west end location.

Location and price

The breakfast was good room was clean and comfortable

Nothing

I like the location.

The refrigerator in the room was extremely loud making it difficult to sleep.