Best Western Plus The Inn & Suites At The Falls

Beautiful location and yummy breakfast

We have stayed here a few times and the rooms and breakfast area look improved.

There was a dog barking for hours at night, and it took a couple times complaining before remedying it. There also were people above us stomping on the floor at 6am.

I like that it was next to the river which makes the view wonderful. Otherwise, the first we entered the room, we did not like the smell!! There was a bad smell inside the room.

Breakfast was horrible waffle maker empty nothing ready staff uncooperative when asked with what was going on with lack of service just fine. The breakfast experience to be nonexistent and completely ruined. My stay will not go back to best Western.

I was comfortable & relaxed

There aren't too many hotels in the area and we usually book BW when we can and we did. This is a tired hotel, in need of a deep cleaning, exterior windows are filthy, the AC units did not cool room adequality, lumpy pillows, water pressure was poor and room furnishings were banged up. The building is confusing with no signs for check in spot. They cheap out on breakfast compared to other BW's we have been to one or two small cereal boxes, no pastries, or individual yogurts. The wifi was excellent as were the TV channels, parking was good too. We usually go BW vs the next tier down like a quality inn, and for $200+ a night it was way too much for what we rec'd. If you are visiting Vassar or Hyde Park look else where.

I like everything about the hotel.