Hilton Garden Inn Frederick

The bed was decently comfortable. The lobby is pretty.

The first day I ordered an omelet and it took the poor guy like 25 minutes to get it to me. He was very nice and trying very hard but I think there were too many people and only one cook. There was no hot shower on either morning. I was told after day one of this to let the water run longer before getting in. I did that but it still never got hot. Very disappointing-especially for such a relatively expensive place. Also, no one told me that for people only staying two days, no one cleans your room. To blame this on Covid 5 years after the fact is just ridiculous. You should tell people up front that if they want their room cleaned, they have to ask. This seems crazy to me 5 years post covid.

Staff was friendly and remembered us the next day after check-in. Breakfast was delicious - better on the weekdays when it's made to order instead of the weekend buffet. Check-in and check-out was simple and fast. Bedroom area was meticulously clean.

Facilities were outdated. The interiors look straight out of the 70s with dull browns, greens, and stripes. Bathrooms need to be re-caulked and had mold and mildew in the cracks. I would not recommend for children too young to take a shower standing up.

Good location Easy parking Modern facility Clean

No lamp by upholstered chair Gooseneck reading lamp poor location No drinking glasses in bathroom Was told there was an indoor and outdoor pool-there was not When I contacted the hotel was told breakfast was included but when I arrived it wasn't because of my Hilton Honors status

Breakfast was horrible. Pancakes were burnt, fried potatoes weren’t apart of meal ordered. Wasn’t worth $15; should be complimentary like other hotels as much as you pay for room. Staff not friendly.

Food, staff, room had light that kept going out and it was dark in room besides the light.

Clean and welcoming

I had issues with my room key and the pool being locked during open hours

The hotel was really nice and beautiful. The staff was friendly, rooms were nice and roomy, and I am picky on beds and these were pretty good. I slept well. It was not far from anything and our time here with our family was a great long weekend stay. We would stay here again.