Coast Inn and Spa

Beautiful clean room, very nice and helpful staff. Best night sleep we have had while away from home.

The Staff was very nice and accommodating. However, I would like to have known before driving hwy 20 and arriving at dark that the water was brown. We were not told this until after we signed and paid. At first glance at dusk the gardens and gift shop looked charming. I stubbed my toe on some damage flooring at the entrance to the room. The walls were thin and the guy next to us was very loud. The place has good bones and the spa concept it lovely but they have a lot of repairs and improvements to make before this a place I would reccommend or return to. We didn't even shower and I brushed my teeth with bottled water despite being told it was from excess rainfall and that the minerals were good for my skin. I was told that there was new flooring ordered for the room, and while we couldn't work the TV, someone came and gained access to it for us. I wish these nice people success in their renovations and bringing this interesting spot up to a better rating.

Woke up early in the morning around 3:30am to Ants all over the room. They were covering all out belongings and had ant trails all over the room

My fiancé and I booked a room, same day, at this business (Coast Inn & Spa, Fort Bragg, CA) and requested a jacuzzi tub room. We were told we got the last one. We provided card information over the phone. Upon our arrival, we checked in with the owner, Mrs. Chong, and her male co-worker. We were charged at that moment and was told there would also be a $100 deposit that we would get back shortly after check out. We were charged $310 for the room, which did seem a little high for the location and state the place was in. We got into the room and I decided to start the jacuzzi tub. The water was completely yellowish/brown. The sink water, shower water, and toilet water were all the same way. I called Mrs. Chong from my cell phone, the room phone did not work at all, and she told me that the water had "lots of minerals". That is just not the case. We did not feel safe using the water so we went to the store to get gallons of water so that we could brush our teeth and have clean water for use while there. When I woke up the next morning, I attempted to run the water for the sink and then shower and we had NO WATER at all. There were many other hotel residents outside complaining of no water as well. When we finally got ahold of Mrs. Chong, she told us that a pipe had burst and that it would be fixed in the coming hours. We paid extra money for a jacuzzi tub room in which we couldn't even use due to the poor water quality. Turns out they have a well with a terrible filter system which is why the water was dirty and brown. I asked her for, not a refund, but a discount off of the price as we were not able to use the extra amenities we paid for, nor were we able to use the water which is a basic necessity that should have been provided. She refused to give any customer any type of compensation or discount of any sort. We have multiple pictures and videos of the state of the water. We deserved at least a discount for not being able to use what we paid to be able to use.

Comfortable bed that’s most important

Good customer service.

Comfortable bed, clean room, quiet, pleasant proprietor

It smelled like mold in the room.

Spa pool not available due to COVID-19! Shouldn’t be on listing if can’t access. Small room, great heater, needs a refresh