MacArthur Chambers

Location. Well appointed. Clean and comfortable.

Parking and check in

Location

The location was excellent though there was limited parking options - it took some time to drive around the carpark before finding the 'green' sign that indicated I could park there. Once parked however, the staff were great and allowed me to leave my car parked there till after my work meetings were finished which was very helpful.

I had to use the hotspot on my phone to access the internet as no Wi-Fi password was provided. I arrived late and got the key from the lock box so perhaps this was missing accidentally. Other than that the apartment was great.

Location amazing large rooms and sound proof

Nothing

Nothing

The condition of MacArthur Chambers was far below expectations and not as described. Serious issues included: no internet for 7 days, no TV for 7 days, brown water from taps, poor cleanliness, stains and mold concerns, and cluttered, unorganised common areas. From the beginning, communication was inconsistent and unreliable. George initially promised a room change, early checkout, and a full refund for unused nights, but this was later changed and withdrawn. I was misled regarding what had been agreed by George, and his communication was unprofessional and not truthful. I was later told a “verbal agreement is not an agreement,” despite earlier clear assurances. Management, including Julia, was unresponsive throughout the stay and ignored repeated complaints via Booking.com and directly. No resolution or written confirmation of refund was provided. Staff were unprofessional and not identifiable, and room access was sometimes disrupted without proper notice or coordination. Overall, the property was not fit for purpose and management failed in service, communication, and accountability. The property does not reflect hotel standards and is closer to a rooming house, significantly below even 2 -star standart.

Location was perfect.

Nothing

Spacious and great location

Nothing

Could not be more central to the shops or the central train station

Nothing was great