Courtyard Marriott Lake Placid

Needs an upgrade

Staff was friendly

The hot tubs were broken so we couldn’t use them. That was one of the main reasons we chose this location. The beds were uncomfortable and the sheets kept coming off on both sides. The hot water took forever to get hot. The ac in the first room we were in was broken so we had to change rooms.

Location, clean, quiet and comfortable

1.Hot tubs not operating 2.”bistro breakfast” with everything else ala carte was very expensive

We stayed here for 4 nights to celebrate New Year's Eve. When we checked in we never received a warm greeting. On my Bonvoy profile I have higher floors request but it wasn't available to us. We were on the second floor in the back. The room was worn looking, bed was too soft and uncomfortable, loud hvac system and super thin toilet tissue worst then Scott tissue. Some of the breakfast choices were always sold out which was disappointing. I understand there were some bobsled teams staying there so very understaffed for daily tasks like housekeeping. We had to call a few times to let them know our room wasn't cleaned yet. Kids were playing hockey in the hallways and kept hitting our door at night. The hot tubs were not working and looks like it's been in disrepair for months. I expressed my concerns to the front desk and they told me they would add Bonvoy points to my account. As of today, they have not been loaded. Marriott should be embarrassed calling this a Courtyard. It's run down and poor management. It's a 2 star hotel in my book. I am a travel professional and would never recommend this place.