Marriott Torreon Hotel

The rooms

The attention of the waiter at the restaurant and also de they changed me from one room to another but they didn’t explained why they simple sent someone to help us with the suitcases.

Hotel was probably the gold standard when it was new, unfortunately the rooms are a bit dated. Lobby looks great when you come in, staff is awesome, however we may choose to stay somewhere else during our next trip.

CLEAN AND SAFE

Staff was very friendly

Excelente en todo, es lo único que puedo decir

Platinum Marriot Member. Terrible experience HIDDEN FEES DO NOT STAY HERE. Made a reservation at Marriott's webpage for 1 adult - 2 kids (ages 12 &15) - Marriotts webpage explicitly requests for the kids ages and includes as child all ages from 2 to 17 y/o. When checking-in the Mr. Roberto (Reception manager) charged an additional fee for my 15 y/o daughter. Not completely understood this person reasoning as if the initial reservation was made for 3 adults instead of 1 adult 2 kids would have been the same price. So he was actually charging more for having a child. Because of this unexpected cost, I asked this person to cancel the reservation so I could look for another hotel, but he did not allowed as the reservation cancellation window had lapsed . So there was no alternative but to stay and pay the additional hidden fee.