Sheraton Baltimore Washington Airport - BWI

After a long international flight, being very tired, called twice to get a shuttle. 1st time their shuttle drove by someone yelling out the window "we're full". Had to wait again. Hotel had two shuttles. Only 1 running. Had to wait to check-in. One attendant at the desk. While waiting the phone must have rang five times, people waiting for the shuttle. Early check-out for us and a family needed a shuttle. Next two were booked full. Attendant told her to call an Uber. Huge hotel, what is the problem, hire more people especially for peak times. We would not stay here again just because of this issue.

Well

Aside from the parking situation, this hotel was wonderful. It was easy to get off and on major freeways. There are plenty of nearby eateries, but the hotel restaurant was really good. It was a comfortable stay.

Manager was very rude and disrespectful.

Everything

A few item were deficient in the room. However, the overall experience was very good. Response from the front desk was very prompt and timely.

Very condescending staff, my daughter had a sleepover and they charged me a $200 cleaning fee for paper plates, a trash bag, cardboard and balloons in the room. I won’t ever stay at this hotel again, one of the staff even came threatening to end my daughter’s party because of a little noise. Worst experience I’ve ever had