Sheraton Baltimore Washington Airport - BWI

It was a okay stay on my solo trips I like to be catered to that why I book hotel with room service and convenience. I was put on a floor with a lot of noisy guest and the rooms were very out dated to be a Sheraton

While the property was quiet and clean, they seemed to be short-staffed. In on instance, the waiter at the bar seem to be doing the job of three people - serving, bussing as well as room Service! It took a long time to get served.

Very comfy bed

Location

They didn’t knock on the door and walked in my room and saw my fiancé, naked I’m upset about that and staff did nothing about it

My experience at the Sheraton was terrible. The front desk staff on 3/21 was unhelpful and unfriendly. An incident occurred where children were running through the hallways, knocking on doors, and despite calling the front desk for assistance, nothing was done. When we requested to be moved to a different room, we were told that no rooms were available. Rather than offering a solution, the staff simply told us not to answer our door and to ignore the disturbances. It also appeared that only one person was working at the front desk, which seemed unusual for a hotel of this size. Their attitude and lack of professionalism only added to the frustration. As for the hotel itself, the condition was disappointing. There were visible holes in the walls, and while the bathroom had some modern updates, it felt dark and dreary. Overall, the hotel is in serious need of renovations to improve both its appearance and guest experience.

Quiet and safe Property.

The soap, shampoo and lotion smelled nice. Bar tender at the event was good.

The food and food service at the event was terrible! The outlet in the bathroom did not work (discovered after unpacking and settling in) light switch and door was weird.

The room had dead bugs on the lamp shades and there was no soap, the shower knobs fell off.

Safe and friendly staff. Food was not great and service was not that great

whew. room was dirty and came with the opened soap of previous guest(s) left in shower. sheets were dirty and pillow had hair from someone else. duvet cover on extra bed had what appeared to be boot marks on it. ongoing elevator issues that could result in being trapped (or worse) inside. pros: super close to airport with shuttle service. close to dining options. microwave in room was nice to have.