Residence Inn DFW Airport North/Grapevine

First the Good; our rooms were very clean and comfortable. Now the bad; 1) We ordered a 1 bedroom suite and was put in a studio. We were told by the AGM Ja'Mario, a couple of pilots had to extend and would be checking out at 11pm and our room would be ready 1st thing in the morning. At 930am, we were told our room was ready. I went up, packed up, and brought everything down. Only to be told, I'm sorry your room isn't ready. It was finally ready at 11:56am. 2) Don't sit on the edge of the hot tub you will be attacked by little black ants coming out of the cracks.

Very nice room and facility, clean, quiet, breakfast was good and a quality property. The ONLY issue was no hot water Sunday morning for a shower. Not a big deal for me, I needed to wake up anyways.

It was a nice hotel but there was no hot water. They should have called in a plumber that night but they didn’t . We checked out the next Morning with still no hot water or shower. It was miserable not being able to take a shower. Would not stay here again. I feel they should have done whatever it takes to get hot water for the guests.

Ice cold showers, not working.

Everything was great here, my only personal complaint is that the bed was extremely firm to the point that it was rock hard. I don’t like firm beds and this one was so hard that I was in pain and couldn’t sleep and it almost threw my back out the next day from trying to lay there. I’ve never had such a firm bed ever at any hotel so just be warned in case you’re like me and don’t like them! And of course that’s just my personal opinion, there was nothing actually wrong with the bed or hotel otherwise, but the bed alone would keep me from going back.

Location.

Clean. close to everything. friendly staff.

Bad pillows