Holiday Inn Express & Suites Hebron - Cincinnati Airport by IHG

Friendly and helpful staff.

Room was very nice The shower was a little slippery, had to hold on to the grab bar. Very convenient to the airport!

We were first put in a room that had not been redone and it was bad! Mold growing on ceiling of bathroom and around tub; tub stopped up and holding water; hot water knob not working so there was no hot water! Requested another room and the second room had been redone and was nice. Not sure why they put us in a bad room to begin with.

I didn’t stay in the hotel because was in a different location so I want to cancel the reservation

The staff was friendly when we did see them them room could have been cleaner

Wow! Not well maintained. Toilet paper holder was broken and on the floor. We were there two nights and the linens were not replaced or even checked. This may be my last visit to a Comfort Suites.

It was very welcoming

The front desk attendant was on the phone for a LONG time while I waited to check-in. He was not friendly or welcoming. Then, at 12:30 am someone was trying to get into our room and pounding on the door. It appeared to be an employee - asking if the previous tenant had left an electric toothbrush in the room (there was none). I wanted to talk to the front desk and report this the next morning but there was no one around to speak with during breakfast. We had to leave at 7am for a flight and I never saw an employee downstairs that morning.

Reasonably priced, quiet all good. Needs some work on the rooms. The entry door was difficult to open as it contacted the floor (219). Also one of the curtain rods was broken.

Mold around bathtub, carpet smelly in room, floors not clean, marks all over the walls throughout the hotel.