Holiday Inn Express & Suites Hebron - Cincinnati Airport by IHG

Nothing was good. Couldn’t wait to leave.

It was a very nice stay.

First room offered wasn’t cleaned from previous guests. Then put in a room that the bathroom sink didn’t drain. That got fixed. Later when we trying to go to bed the room had a light that would randomly come on (motion sensor or something). Went to call the front desk and the phone did not work. Went to the front desk for help with light and had to wait for 20 mins for someone to come to the counter. Was offered tape to put over the light sensor. Someone tried to take lightbulb out of the light around midnight but couldn’t. Was put in another room but that room’s heater didn’t work. The bathroom had visible mold and there were beetles in the room. I’m not creative enough to make this stuff up.

The employees were super friendly but very understaffed. It took 20 mins just to get someone to answer the phone to get a shuttle ride from the airport. The same employee that checks people in was the one driving the shuttle and making the buffet breakfast as well. The property itself is older. There was a weird smell in the lobby and the room smelt like mold and bleach products. We also had a tile fall off in our shower. Location was convenient next to the airport but wouldn’t recommend staying here just due to the lack of cleanliness of the place

Comfortable but the walls are thin!

I had to move to 4 different rooms. The first room had a dirty floor, the second room had no electricity, the third room had no heat and finally at 10 PM EST, I was moved to a more comfortable room. No, I wasn’t compensated for the inconvenience but received an apology x 100. I do believe in giving grace and yet this was a lot. I stayed for 2 nights because it was close to the airport. I highly recommend you stay here IF it’s a LAST resort or until they finish renovations. Staff was pleasant but the rooms were motel-ish.

It was a little dated

Night manager that was on shift when me and my family checked in was extremely flirtatious to a point of making me and my husband uncomfortable.

Cleanliness was an issue. You cannot tell when using the low lighting in the room, but when I opened the curtains to let the sun in, I was shocked at the conditioof the coffee maker (I was afraid to use it) and that there was food in the freezer portion of the refrigerator from a previous guest. With true light, you could tell the room was not cleaned properly (stains on walls, toilet and sink not cleaned - there wete strands of hair in the sink).Also, the iron ruined a pair of my pants and I had to buy another outfit while on my trip. Staff and common areas, however, we're amazing.

Door were being stuck. Room smelled a bit but other than that staff were friendly and check in was easy!