Hotel Quintessence

Great location, very comfortable room, restaurant was good, pool and hot tub wonderful.

Nothing

We thoroughly enjoyed our experience at this resort. It's warm, understated luxury with old-world charm. The thoughtfully designed building and rooms featured rich woodwork and natural stone. We enjoyed the private access to the lake and the amenities at Spa Sans Sabot. The staff were kind and attentive. We've visited Mont Tremblant for over 15 years; this was our first stay at Quintessence. It’s the most beautiful property on the hill, spanning 3 acres with delicious food, many seating areas inside and out, a dock, and boathouse activities to enjoy. We look forward to returning!

We planned anniversary trip and chose this hotel based on the amenities and standards advertised. Unfortunately, our experience was very disappointing from the moment of check-in. The first room had a very unpleasant odor and a poor view, with a large portion of the window facing the parking area. The room also had visible dust, hair on the bedding, and pillowcases that did not appear properly cleaned. I was extremely tired and tried to rest on the bed, but I immediately started experiencing itching on my body and felt very uncomfortable, as if there were insects in the mattress. We also found what appeared to be a dead insect in the room. We immediately requested a room change. Although the hotel provided another room, it also had similar cleanliness and odor issues. When we arrived in the second room, we even noticed a dead fly that had not been cleaned up. In addition, several advertised amenities were not available or not functioning. There was no masseur available for the spa services, despite this being part of the experience we expected. The swimming pool was also in poor condition and contained insects and debris, making it unusable. The experience was so disappointing that we ended up leaving the hotel within just four hours of check-in, and we were even willing to drive back 620 kilometers to Ontario. Unfortunately, this stay completely ruined our anniversary plans. We have stayed at many countryside and resort-style hotels before, and those experiences were consistently excellent and well-maintained. Unfortunately, this property did not meet even basic standards in comparison. Overall, the condition of the property did not match what was advertised, and it significantly impacted our experience. I would not recommend this hotel.

Our anniversary trip was very disappointing and far below expectations. We drove nearly 6 hours from Toronto hoping for a relaxing stay, but the property condition was unacceptable. The room was not properly cleaned, with dust, an unpleasant odor, and a dead insect found inside. After spending time in the room, I developed a skin irritation and severe itching, which made the stay even more uncomfortable. Several amenities were not as advertised: Jacuzzi not working Pool had insects and mosquitoes Mattress was uncomfortable Spa services were unavailable Poor customer service We were offered an upgraded room, but it was actually worse—dirtier, with a stronger bad smell, and loud plumbing noises coming from inside the walls. Even though I have stayed at many countryside and resort hotels such as Muskoka, Niagara-on-the-Lake, Whistler, and Cambridge, none were close to this level of poor condition. We checked out after only a few hours and did not stay overnight. No effective solution was provided by the hotel despite raising our concerns. Overall, this was a very disappointing experience and not what was advertise

La chambre était parfaite Le personnel aussi Le souper et les gens qui travaille la c’était magnifique Très très professionnels et gentils

On nous a dit que la piscine était chauffée mais ce n’était pas le cas. Le petit déjeuner sans goût et le service moyen..

Le standing

Rien

Location, attention to details, luxurious experience, great staff, amenities, honestly everything about our stay was top notch. What a fabulous hotel. Can’t wait to visit again!

Nothing. This property is perfect.

Top!!! Tutto veramente stupendo, suite vista lago, pulizia eccellente, staff cortese e attento. Vorrei viverci, qua dentro 🤩

Very clean and chic