Hotel Quintessence

Location, comfort and friendly staff

Nothing

Overall, our experience was very good, and I would definitely come back. That’s exactly why I’m sharing this feedback. Room cleanliness — especially the carpets — could improve, and the housekeeping team should also be more punctual, particularly when a specific cleaning time is requested at the front desk. With better attention to detail and improved timing, the experience would be truly excellent.

Beautiful hotel in an amazing location. Everything was top notch from the ski concierge, incredible food at the restaurant to afternoon hot cocoa/warm cookies. Staff is warm and friendly and there for your every need. Stayed in the presidential suite for 6 nights and the room was just amazing- so big with 3 fireplaces and a private terrace with hot tub. Cannot wait to book another trip to the hotel.

We stayed 4 nihts at this property - wonderful team of people from Elliott (a valet and ski instructor) to the team at the wine bar. Neat to be able to have a fireplace in the rooms.

If I could, I would give this hotel six stars for its ambience, room decor, tranquility, food, lake views and service. Everything was just perfect, if not sublime, - except for the pool. The pool's location and view is simply stunning - but it is not heated as advertised. During my stay, up to 9 guests were clustered in the small jacuzzi and no one was in the pool. Those that ventured in visibly shivered and did not stay long. I had booked a getaway at Quintessence *because* of the beauty of the pool as shown on the website. The photos are accurate. I was expecting an experience similar to a warm mineral pool at other spa hotels where you can just soak and unwind. That was just not possible. Staff insisted that the pool was heated and that the water cooled due to breeze from the lake. Not a valid excuse - and guest actions showed this. The pool was too cold on sunny days in *August* If other resorts close to water (Oak Bay in B.C., Manoir Hovey near Magog, Nordic- themed outdoor spas, etc.) can get this right *year-round*, then so can this hotel, which is otherwise excellent in every way. This is really the only issue that would prevent me from returning to Quintessence.

We love Hôtel Quintessence and this is our fourth year in a row coming back in the winter and we’ll continue to make it a family tradition. This hotel is beautiful, the rooms are amazing, particularly for our little family and the staff is top notch.

Nothing we don’t like.