Hotel Villa Carlotta

Preis Leistung nicht nachvollziehbar!

The beds are comfortable, the location is also good for our trip

The bathroom was very dirty. The bed sheets were very uncomfortable..

Struttura già visitata anni addietro, trovata peggiorata quasi ai limiti delle stelle assegnate

Molto da dire sull’efficienza degli addetti alle pulizie delle camere in merito alla gestione dei particolari (carta igienica acqua nel frigobar sostituzione biancheria). Antipatica la richiesta di spostare l’auto perché parcheggiata in uno spazio riservato alla proprietà ma assolutamente non segnalato. Molto cordiali e cortesi gli addetti alla reception con comportamenti caratterizzati da notevole signorilità

The grounds are nice, especially in summer.

the suites are on two levels, and compact. The main bed on the upper level lacks ventilation plus the bathroom (which had a door that badly lacked maintenance) is inconveniently positioned opposite the entrance .. The smell in the common areas was unbearable to the extent that we have to leave in the middle of our stay and find an alternative accommodation. The breakfast was very very basic, however we were offered a better breakfast should we have stayed the following day. The receptionist on our arrival was quite hostile and lacked hospitality skills, while the receptionist on duty the following day offered us to change rooms but the issue was not just the room. In all fairness the Hotel offered an apology and promised to refund the night we have not availed of.

I travel all over europe from uk , france , switzerland , germany , italy , sicily every month and this is one of the most i like hotels i like , clean , nice and best staff helpfull and wonderfull good food. 100% recomended

I liked the staff eagerness to assist and make our stay as enjoyable as possible. The free Parking The location of the hotel and the setting.

That you had to decide what to have for breakfast from the day before.