Hilton Garden Inn Gainesville

I booked our room via the Hilton Honors App. We arrived in our room and it looked very worn. The bedding needed to be updated. The HVAC unit cover fell off during the night. We were sitting in our room and someone walked right in!! The front clerk had given the room to someone else after checking us in to the room. Today I discovered we ere double charged for the room. I called the front desk and the clerk was not helpful at all. I called the customer service number and it was hard to understand the person that was trying to help me. I finally called my credit card company to dispute the charge. We will never stay at a Hilton Garden Inn again!!

Unfortunately, our experience was disappointing almost from the moment we arrived. Although check-in is stated as 4:00 PM (which was also the time we selected), our room was not ready when we arrived at 4:45. When I inquired about the delay, I was not informed that we had been reassigned to a different room—information that would have been both relevant and helpful. I had carefully selected a room based on my Hilton Honors profile preferences, which clearly note a preference for higher floors and rooms away from elevators and ice machines. Instead, we were placed on the second floor, directly adjacent to both the elevators and the ice machine—essentially the opposite of what was requested. The room itself proved unlivable for any meaningful length of time. During our brief 1.5-hour stay, we endured constant and excessive noise from an antiquated HVAC system, loudly announcing elevators stopping on multiple floors, and a dog barking continuously for over an hour with increasing distress. It was not a restful environment by any measure. We ultimately chose to leave, as staying the night was simply not feasible. I have stayed at many Hilton properties over the years and rely on brand consistency and the Honors program to enhance the guest experience. This stay fell well short of those expectations. Our stay at the Springhill Suites was excellent!

Greetings! Firstly, I am a quadriplegic and my wife and I have found Hampton Inn to be the most consistent handicap friendly hotel. Last week we had an appointment at Shands hospital in Gainesville Florida. The Hampton did not have a handicap room available so we booked Garden Inn. Being handicapped it takes us a lot of extra equipment to be able to take showers etc. Our son was with us this trip because my wife is weak from an autoimmune. We got everything to the room and unpacked and assembled the shower chair, bed rail etc when my son noticed a pile of dog poop on the carpet. I called the desk and he reported back there was no housekeeping available - he moved us to another room. Easier said than done for us. To pack up, move and unpack is a lot of effort. In that room unfortunately the bed was at least 6” higher than my chair. We use a transfer board and in the morning after my shower my wife was too weak to make that work. Fortunately my son was there and came to the rescue. He reported to us that his AC didn’t work in his room PLUS we saw another big stain on the carpet. All in all a very unpleasant experience. We won’t be going there again! Btw, I can send pics if you’d like. I contacted Hilton as a courtesy before posting this and no reply!

Las habitaciones

La comida

convience of location

bath tubs & more water pressure for shower

Rooms were clean. Staff were very friendly. Great location, next to a shopping center.

The cost of the breakfast-12.95. I don’t eat a big breakfast, would like to have been able to purchase toast and or bowl of cereal at a must lower price.

Location

When booking it does not say anything about a 50 hold per night on your credit card. The breakfast isn’t complimentary and it’s too expensive to eat there.