Hilton Garden Inn Gainesville

I don’t know how to even start by making this review as I’m already emotional. My daughter gave birth to her baby girl at Shands Hospital, we didn’t expect to have an emergency. My precious granddaughter ended up in the Nicu. Since we do not live local, after my daughter’s discharge we started hotel hopping in order to be close to her. The Hilton Garden Inn in Gainesville was our third hotel we stayed at and by far the best in town. From the moment we walked in we were greeted with the most amazing check in. Please know that James was God sent. He embodies the Hilton standards with passion and pride. His gentle tone and concern for my granddaughter was daily. He obviously is genuine and runs the front desk smoothly and efficiently. There wasn’t a day without us being greeted, not a day without asking if we needed anything to just call the front desk. This experience couldn’t have been felt any more of a home feel we needed. Lastly I will also say that everyone else working there took an amazing pride in hospitality. James we absolutely thank you. We will never forget you.

I was there at this Hilton location not as a guest, but in order to attend a training, and the staff there could not have been more attentive and helpful. They went out of there way to accommodate me in every way they could, and they did so with a very polite and cheerful demeanor, something you see rarely these days. They actually looked happy to say "How can I help you". And this means, specifically: Tre' Van, Daniella and Jacob. If you see them, you know that you are in for a good hotel experience. Their supervisor, Sunita, also shared their upbeat and positive disposition. I really recommend this place for the service you will get.

Wonderful stay. Rooms are larger than most. Very clean, staff friendly.

Would definitely stay again.

Confusing finding check in desk! Signage on the Hilton in parking lot would help point in the proper direction.

I paid for a king room, it's been TWICE that I got a double queen, even though I'm checking in at 4pm, very disappointed even more than the receptionist did not even apologized or acknowledge my discomfort. He didn't even say thank you when I got handed my keys! I felt like a nuisance just by asking for what I paid for. I expected better from Hilton.

The room.

No hot water. Expensive. Dated.

😋

Great