Holiday Inn Express and Suites Allentown West by IHG

Older hotel but really kind staff. The king bed was one of the most comfortable I've ever slept in.

Placed facing the highway, zero sleep was had. All night long, Jake breaking, cars and trucks sounding like they are in your room. Never have I had worst sleep in a hotel. Bed is comfortable — but don’t plan to sleep.

Very nice staff, but property not well maintained. shower door didn't close properly, bed cover was dirty, desk chair was ripped, hallway needed to be vacuumed.

Hallway rug needed cleaning or updating but otherwise fine

Stayed: July 27 – August 2, 2025 Purpose: Attending the DCI Eastern Classic We chose this hotel because we’re IHG Rewards Club members and it carried a 4-star rating. Unfortunately, our experience fell far short of that expectation. The room was fairly clean, but we found a small clump of hair in the sheets, which was unsettling. The furniture was mismatched, heavily worn, and stained, and the TV was quite small—maybe 42" at best. My husband had to repair the shower door himself just to get it to slide properly. One side of the bed had no working outlet, making it difficult to charge devices overnight. The hallways and elevator were filthy, with carpets that looked stained and smelled unpleasant. The overall odor throughout the hotel was off-putting and lingered throughout our stay. A particularly frustrating issue was the handicap parking situation. Three freshly painted spots were blocked off with cones for four days—right during the busy DCI weekend, when parking was already scarce. Eventually, guests began moving the cones and parking there out of necessity. It was a poor decision to schedule maintenance during such a high-traffic event that occurs annually in Allentown. On a positive note, the staff was extremely pleasant and courteous, which we appreciated. However, despite their professionalism, the condition of the property was disappointing enough that we’ve decided to remove Holiday Inn Express from our list of preferred hotel brands going forward.

Friendly staff who were very helpful when the first room wasn't quite right. The facility could use some updating, but a nice clean & quiet hotel. Breakfast was very good.

Room was clean, furniture was outdated besides that everything was clean.

Friendly and helpful staff.

Check-in and out was easy and professional staff. Breakfast and coffee service was very good. I recommend staying here when visiting Allentown, PA. Raymond Barker