The Cornell Inn, Lenox & The Berkshires

Very near town. The Emily Dickinson Jr Suite was large and the two beds were comfortable. The full breakfast was ample and good.

The decor was kind of strange…modern abstract print and mismatched furniture. The biggest problem was lack of lamps. No night table or lamp by the daybed and no lamp near the chairs. We were not told, before we got there and had paid, non refundable, that there were a lot of outdoor steps to the room.

Close to downtown restaurants and shops. Appreciated the complimentary bottle of wine and cocktail upon arrival. The coffee making facilities.

Our deluxe king room was far from satisfactory and far from what the pictures had shown. First of all , it was not the room we had asked for and had contacted the hotel about. It was very noisy as it was right in front of the main road. Even after asking to chsnge it right from the start and after being told they would get back to us about changing it, nothing was done. Furthermore, the room was so small we could hardly move around. The bed frame was too big for the room and the mattress so we hit and hurt ourselves on the corners on numerous occasions until we finally got rid of one chair and rearranged the furniture. To top it all, in the 4 days we were there, our room was serviced once after I personally told the maid, so we ended up making our own bed and having to ask for a change of towels once! After the first night, we could not get back into the building as our key cards would not work, and had it not been for other incoming guests we would have had to sleep elsewhere as the reception was closed, and this at 9pm.

The staff is wonderful and the property is pretty but the room was very small as was the bathroom. I think the pictures of the rooms make it look more luxurious than it is.

The amount I paid for a tiny room up a flight of stairs seemed like a lot.

Value, location

Kitschy

The staff was very nice, the location was great, really enjoyed the complimentary wine and cognac. The breakfast was tasty, although the serving was small. The shower was very nice.

The mattress was too soft for my husband, so his back felt worse each morning.