Casa Andina Premium Puno

Casa Andina Private Collection in Puno is a really lovely hotel. It's located right on Lake Titicaca with great waterfront views. The staff was courteous and helpful during our stay, and the room was very comfortable. My boyfriend and I stayed there for a couple of days after an intense 5-day hike to Machu Picchu, so we were more than happy to rest and relax on the hotel's outdoor terrace. The food is great too! One detail to note: the hotel is a 10-15 minute drive from Puno's downtown area. We didn't mind the distance at all, but others may prefer a more centrally located spot.

Shower ran out of hot water. Great meals, excellent breakfast

2-bed lakeview ground/lower floor room. Bed comfortable, room clean. Room a bit crowded with one chair, table, desk, and beds. Patio had one plastic chair. Clothesline in tub. Plenty warm. Limited view of lake; would be much better on upper floor. Avoid room 116, I think is number, first room off halway to restaurant. Noisy from guests and no privacy on patio. Staff responded to all our requests. We were tired checking in late, so we may have missed information that was volunteered. No list of hotel services, etc. in room. Breakfast was fine and offered 5-10am. Dinner was OK. Small grounds. Very short walk on pier over reeds with birds, cows. Train only passes twice a day. Quiet location to relax.

We booked this hoyel as an indulgence. After walking the Inca trail we wanted to visit Lake Titicaca and wanted somewhere nice to stay. The hotel underwhelmed almost from the second we arrived. The front desk personnel were polite and courteous but essentially incompetent. Everything took twice as long as it should. I overheard other guests discussing the impact of a possible strike on their planned departure from the hotel. I asked about this and was told not to worry (big mistake). The restuarent is capable but heavy handed. A real shame in a country with fantastic cuisine. Our first room was noisy and the bed extrelmely uncomfortable. We were subsequently moved (for a modest up-sell) to a much nicer lake view room with a king bed. The room was very satisfactory. The day prior to departure we wanted to tour the lake. Surprizingly their was no concierge and the best the from desk could do was point us toward Lima street where there were "lots of travel companies". Fortunately we found a great one, but not one suggested by the hotel. I asked about departure the following morning, given that the strikes were known to be happening (though there had been more than one recently we had no appreciation of the impact). Again the same person on the fron desk deferred any action/booking of transport. Upon return that evening I was stunned to learn that we needed to leave the hotel at 3am the next morning. It could have been later, but were one of the last to book.

Beautiful location on Lake Titicaca. Wonderful service and delicious breakfast with a great selection and omelette bar.

I booked a night for 2 kids and 2 adults. When I showed up with a third child the desk manager pleasantly upgraded us to a triple room. Made our stay much more pleasant. The food in the restaurant was great and the bar was well stocked(It was nice to get a good cocktail after 5 previous days of only Pisco Sours). They also offered a competitive exchange rate. The hotel is a few blocks out of town so there were no street vendors to annoy us.

Outstanding. The service was great. The hotel and amenities are wonderful. And we got a very good rate on Hotels.com.

Hotel is not near anything and paid about $50 each way to the hotel to get a ride from Juliaca airport. Restaurant was good. No wifi except in lobby (no matter what they say). Biggest concern was security. Room doors had just the know lock and a flimsy chain. Patio door did not close well. We put chairs and items in front of doors to try to feel better but ended up not sleeping well due to concerns of security.

Very nice hotel, a little far from town. Food very good, no room service which is odd for a 4 star hotel but the restaurant staff will bring it up for you if you ask. Restaurant staff provide excellent service. Wifi did not work in hotel room. Front desk staff need to work on service. Bathroom out of date. The hotel states on some websites state they have a train station for the Peru Rail Andean explorer. They DON'T. You still need to head into town to catch the train. Dont head in before 7am as the station only opens at 7am

Seemed a good idea to stay a little outside of town and enjoy some peace and quiet at the lake. Sadly not at this hotel. Between the loud music playing in the lobby day and night, dogs barking wildly across the way and the thin walls through which every conversation/noise could be heard, there was no peace to be had. No request seemed too small for most of the staff to decline. The 9am checkout which was never mentioned in advance was insult on top of injury. A 2-star hotel at best.