The Colony Palms Hotel and Bungalows - Adults Only

An oasis with a staff always smiling and greeting you. Beautiful decor and landscaping.

Love the setting - it’s truly beautiful. The rooms are lovely and they are immaculate.

Pool service is non existent. The majority of staff are rude and dismissive except for two female members who we unfortunately did not get the names of. Guests next to us on two occasions ordered food and multiple hours later their empty plates and left overs were sat next to us on the loungers attracting flies. Disappointing as this poor service wasn’t a thing during our previous visit. Considering the price you pay you can get much better in PSP for a lot less money. The hotel is trying hard to be something that it certainly is not. Having stayed in boutique hotels all over the world the service leaves a lot to be desired. Also compared to our previous stay the room was much more run down. Lacking basic amendment as well as an array of issues including a broken sink and window. Special shout out to the front desk staff and house keeping who genuinely go above and beyond to help.

Great restaurant, beautiful Hotel ! Outstanding staff always willing to assist. Bikes on site to get to town. Super close to town and shops walking distance. Room was beautiful and clean .

I think for the price the hotel should have more amenities for guests, the extra fees add a lot. Be aware of the 35 parking fee per day.

This is a 5 - adorable stylish boutique property. Every detail is well attended to and makes this a memorable stay. We like how private it feels - like a nice private club. We were welcomed with a choice of water or Champaign, showed to our room where they had created a brass plaque with our names on it to keep. The bed room is very stylish in classic Palm Springs style, the beds have Frette sheets, they give you an eye mask and bed spray with a fresh water for the evening. In the evening they had a beautiful fire pit area, pool, bar, restaurant, and bikes make this property very special.

The staff was outstanding! We really enjoyed our dinner at the on site restaurant. The only thing I would recommend would be additional lighting in the Bungalow we stayed in. The setting is very shady and there wasn’t much natural light so a little additional indoor lighting would be a plus.

for the money, it was old outdated and very average. for 600 a night should be better. Mattress was good.

Felt like home.

The good is excellent location, and great pool, hot tub and lounge seating. Being off Palm Canyon Dr. made it quiet. Adult only. The bad is many. We had a good, but pricey dinner. Breakfast was terrible. cold coffee, overcooked eggs, undercooked bacon. Impossible to get poolside service for beverages. We were there eight nights. The suite was extremely expensive. Shabby decor, lighting so subtle it was non-existent, the mattress too soft. There was only a tiny closet and not many drawers to unpack, so we worked out of suitcases. The bath and the balcony were very good. Colony Palms advertises concierge service but does not offer that. Desk clerks are young and not that helpful, despite generous tips, to organize activities or reservations. We flew in and had no car. No courtesy car as you would expect at these prices. On check-in you are greeted with a two-page list of rules you must sign. One dealt with heinous penalties if you cancel. This is before you even see your expensive suite. When I returned home, I found they had charged my American Express with the total eight-day stay one day before I even arrived. Is that even legal? I wanted to move to another hotel but was afraid of the fight over cancellation penalties. Two days before we left, we were offered an upgrade. Who wants to pack again and move. Too little, too late. And, finally, they gave us a gift. New terry robes, cheap shower shoes and a candle. No room in our bags for these. They offered to ship them and then had the nerve to charge the postage to our American Express. I thought I was getting a luxurious suite, like at Four Seasons. Easily overcharged by four times.

The rooms, amenities and staff were lovely. Comfortable beds & pillows, Food was good. I give only 4 stars because they were well aware we had a large group staying for a birthday celebration of 33 pp, the dining room was not staffed well & you waited forever to get a drink by the pool or breakfast ordered in a reasonable amount of time. That’s not acceptable when you’re paying their rates to stay.