Quality Suites Huntsville Near University

No hot water

!

There was no one at the front desk for 2 hours after i checked in. The property is on a 1 way Frontage Rd under construction

Arrived at 2am to check in. Front doors locked, nobody at the front desk. Tried calling, automated system sent me to voicemail.

Hotel was not dirty but not clean. Everything was worn out and not in good condition. The outside was horrible. The building was covered with mold and the pool was infested with mold, frogs and other bugs. The room was not so dirty that you could not sleep but not nice and clean either. The whole place had a bad smell. I would pass on this hotel.

It was terrible. I walked in my room and roaches everywhere. I felt uncomfortable being the only one in the hotel, but staff told me there was an officer staying and gave me his room number which I’m sure is against privacy but there were no vehicles. I checked right back out of the room and found another place to stay. Very unhappy with it.

The outside of the hotel didn't look very attractive. The lawn and flower beds were over grown. The inside was much better. The lobby was clean and so was our room. The morning coffee was great! The young lady at the reception desk was friendly.

This was the most HORRIBLE experience my family has had at a stay through expedia and was NO help we i called for help to tranfer to snoth location after arivinf here to NO staff the contractor che ked me in at 3 at 11pm i was locked out of my room went down and people atanding waiting for someone to show up stood there 15 minsute then stated hollaring down the hall and there comes the contractor gave me a new key helped the others. The pool wasm closed and had been and in face the whole place should have been no lockes on outter doors or safty lock in inner doors worksed it was horrible

My first night the male staff accused my child of playing with the broken exit sign on the ground. He told my child you don't belong here. My child was respectful to the staff. I told the staff the sign was in the middle of walk way and my child eas moving it out of the path. He keep goning off on me. Not good staffing personal. Roaches in room.

This hotel was wonderful! It’s clean, nearly brand new, and the customer service from the staff was excellent. Wonderful pool and hot tub!