Courtyard by Marriott Montgomery Prattville

Location

The room was showing signs of age: Curtains shredding and the in-room HVAC was so noisy it was hard to sleep.

The front desk clerk was not friendly at all!

Rooms are clean and spacious. Some of the furniture not as comfortable as we would have liked. Staff was amazing.

Traffic on a Friday afternoon to get to the property was incredibly bad. We didn’t even attempt to get out after we got there.

Absolutely magnificent customer service. Great place to stay.

The room I booked on expedia was not a room that the hotel had, I was told it was not a room that they had. The accessible room had a king bed but no sofa sleeper & the bed was very low but the toilet was very tall which seemed strange to me. The regular room toilet was low for me but the bed was adequate height. I would like to see regular rooms to have higher toilets & grab bars.

Difficult to open room door, no adequate microwave or refrigerator, no continental breakfast, poor attitude of service at desk, only on elevator didn't work, they missed my change of arrival, cancelled my stay, went to Tru Hotel.

Dog friendly

I paid $100 for clean up after my dog stay which is OK but I expected the room to have been cleaned up from the last doggy tenants a little better than it was. I don’t mind paying 100 bucks but I expect the room to be nice and clean for the last dog tenants

The property is surrounded is in a nice area and has quite a few amenities.

Though it’s a nice hotel, I didn’t get the room I booked and paid for. My stay was very uncomfortable. I was supposed to have a room that slept 3 people but instead was given a handicap accessible room with a bed almost on the floor and no couch. The guy on duty said there was nothing he could do about it, even thought I showed him my confirmation email. He said my room was automatically assigned. As a result, it was a miserable stay.