Homewood Suites by Hilton London Ontario

Room was nice

Felt dirty

Cleanliness of the rooms. Microwave, fridge and stove is very nice accessories to have. The text message we received shortly after checking in to see if everything was good so far and if we needed anything to message. The room was very clean. We asked for rooms side by side and they accommodated us with attaching rooms which was also nice. No complaints at all with the inside of the hotel itself.

I thought we were getting a room with a jacuzzi but we hadn’t. Wasn’t a huge deal just would have been nice. When we inquired about it they didn’t have any rooms available with a jacuzzi again not a huge deal. There was what appeared to be a windshield shattered in the parking lot that took up 4-5 parking spots. I didn’t realize it at first and parked right on the glass. The glass still hadn’t been picked up after checking out. Puddles of Water also in the parking lot that took up another 7-10 parking spots. I had to park in the puddle unless I wanted to park way further down from the entrance of the hotel.

Comfortable beds. Everything worked

Could have been cleaner. Pool was very cold. Breakfast was.mediocure.

Very average. When we arrived the fridge had not been wiped down but someone was sent right up to clean it and apologized profusely. The room was tidy, bed was comfortable, tub was small and no plug, quiet and everything worked as it should. Pool was very cold which was pretty disappointing because we chose this hotel because it has a pool. Breakfast was not very good but we went down fairly late. 8;30). The coffee was terrible. Staff was fine but not outstanding. I also didn't get my points because I booked online which seems like a dumb policy. My 6yr old granddaughter loved it.

Very helpful & friendly staff, hotel is clean & tidy. Great job everyone!

The room was the only thing good about this hotel

Where do I start, I showed up with 3 kids, early afternoon and wasn’t notified that the pool was closed, so when asked what I was suppose to do to entertain my kids for the rest of the night since the hotel was already $200 for less than 24hrs he had no idea, When asked why I wasn’t notified at check in, again deer in headlight. So we sat in the room all night He said the pool would be fixed in the morning - when we were leaving…. We stayed an extra hour, still never opened…. The breakfast was garbage. Tasteless, some items were cold, the waffle machine didn’t work properly. It was literally a waste of a night. Already having a bad day, we were excited to just go to the hotel and relax, have dinner, swim at the pool, and instead we got stuck in our rooms.