Baymont by Wyndham Las Vegas South Strip

The location

Their pool didn’t work their laundry facility didn’t work

I'm here every week for work. The hotel is always clean and accommodating. Ben at the front desk always goes out of his way to help me out and make my stay comfortable. The hotel always clean the staff are polite . Ben needs a raise for his outstanding work.

I’ve stayed at multiple “By Wyndham” properties, and this was by far the worst. Check-in was smooth and the front desk staff was friendly, but everything else was disappointing. The elevator felt unsafe, so we avoided using it. The room smelled like sewage from the start, and we later realized it got worse every time we flushed the toilet. The room was clearly not properly cleaned—there were lash clusters stuck all over the mirror, which was disgusting. The towels were stained, and the AC barely worked, making the room uncomfortably hot all night.On top of that, the room looked poorly maintained with mismatched paint and lighting. This place feels severely neglected and does not match the photos advertised. For over $300, this stay was extremely disappointing. I wish I could get at least part of my money back.

Pulizia buona, colazione base ma sufficiente. Posizione comoda, camera silenziosa. Per una notte ok.

At check in, after booking the room with booking.com, I was informed they had one room left. THEY CHARGED ME ALMOST FIFTY DOLLARS.NON REFUNDABLE FEE FOR A CAT. AND TOOK A HUNDRED DOLLAR SECURITY DEPOSIT AS WELL. They THEN gave me key cards and when I went to the room, it had another guests personal belongings in it. THEY GAVE ME KEYS TO ANOTHER PERSON'S ROOM!! the front desk guy had no idea what happened. So they gave give me a free upgrade to a king suite. The room smelled like putrid vinegar coming from the air conditioning unit!! There were stains all over the floor and it was filthy. But we stayed in the smell and filth anyway because there was no other rooms and we already had paid an exorbitant amount of money to just stay there for 3 nights. When we went to leave, i checked out and shortly after they refunded the $100deposit. However, four hours later I got a sixty dollar charge from them.!! When I called back, they said it was because we had ruined towels. It had feces all over them from my service animal!! I SAID THAT WAS A COMPLETE LIE SINCE I CHECKED THE ROOM BEFORE WE LEFT! MY TRAINED ANIMALS DID NOT HAVE ANY INCIDENT IN THAT ROOM. When I asked for an email with the pictures, they did not send them. Probably...Because they did not have them!!! I was informed to call the next day and speak to the manager. I told the manager all of this the next day and she said she would call me back after she talked to housekeeping. I still have yet to hear from them.And now they are avoiding my calls. I want a refund. That was a nightmare stay in a dumpy hotel and they flat out lied and stole money from me.