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7.4 / 10 Guest Rating

Sandos Playacar All Inclusive

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Sandos Playacar All Inclusive - main view

About the Property

Full-Service Spa: Indulge in massages, body treatments, and facials at our relaxing spa.

Recreational Amenities: Enjoy 8 outdoor pools, a water park, and a sauna for ultimate relaxation.

Culinary Delights: With 9 restaurants, 6 bars, and 24-hour room service, savor delicious meals and drinks anytime.

Feel pampered and entertained at Sandos Playacar All Inclusive. Book now for an unforgettable stay.

Facilities & Amenities

Meeting rooms
Full-service spa
Fitness facilities
Parasailing nearby
Free bicycles on site
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

Select Superior Adults Only - Photo 1
Select Superior Adults Only - Photo 2
Select Superior Adults Only - Photo 3
Select Superior Adults Only - Photo 4
Select Superior Adults Only - Photo 5
1/5

Select Superior Adults Only

2 Queen Beds OR 1 King Bed334-sq-foot room, balcony/patio with garden and pool views Club Level - Club Lounge accessInternet - Free WiFi Entertainment - 42-inch flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking

31 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneHair dryerBathrobe

Select Superior Adults Only 18+

Non-refundable
All Inclusive
20% OFF$292.28

$233.82

Includes taxes & fees
Hacienda One Bedroom Suite - Photo 1
Hacienda One Bedroom Suite - Photo 2
Hacienda One Bedroom Suite - Photo 3
Hacienda One Bedroom Suite - Photo 4
Hacienda One Bedroom Suite - Photo 5
1/5

Hacienda One Bedroom Suite

1 King Bed and 1 Double Sofa Bed786-sq-foot room, balcony/patio with garden and pool views Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - 42-inch flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking

73 m2
Sleeps 5
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneHair dryerBathrobe

Hacienda One Bedroom Suite

Non-refundable
All Inclusive
20% OFF$407.24

$325.79

Includes taxes & fees
Platinum King Master Suite Ocean Front - Photo 1
Platinum King Master Suite Ocean Front - Photo 2
Platinum King Master Suite Ocean Front - Photo 3
Platinum King Master Suite Ocean Front - Photo 4
Platinum King Master Suite Ocean Front - Photo 5
Platinum King Master Suite Ocean Front - Photo 6
1/6

Platinum King Master Suite Ocean Front

1 King Bed538-sq-foot room, balcony/patio with ocean views Layout - Bedroom and living roomInternet - Free WiFi Entertainment - 42-inch flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking

50 m2
Sleeps 4
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTelephoneHair dryerBathrobeDeskPrivate bathroom

Platinum King Master Suite Ocean Front

Non-refundable
All Inclusive
20% OFF$751.86

$601.49

Includes taxes & fees
Platinum King Junior Suite - Photo 1
Platinum King Junior Suite - Photo 2
Platinum King Junior Suite - Photo 3
Platinum King Junior Suite - Photo 4
Platinum King Junior Suite - Photo 5
1/5

Platinum King Junior Suite

1 King Bed538-sq-foot room, balcony/patio with garden and pool views Layout - Bedroom Internet - Free WiFi Entertainment - 42-inch flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking

50 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTelephoneHair dryerBathrobeDesk

Platinum King Junior Suite

Non-refundable
All Inclusive
20% OFF$510.64

$408.51

Includes taxes & fees
Platinum King Master Suite - Photo 1
Platinum King Master Suite - Photo 2
Platinum King Master Suite - Photo 3
Platinum King Master Suite - Photo 4
Platinum King Master Suite - Photo 5
Platinum King Master Suite - Photo 6
1/6

Platinum King Master Suite

1 King Bed538-sq-foot room, balcony/patio with garden and pool views Layout - Bedroom and living roomInternet - Free WiFi Entertainment - 42-inch flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking

50 m2
Sleeps 4
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTelephoneHair dryerBathrobeDeskPrivate bathroom

Platinum King Master Suite

Non-refundable
All Inclusive
20% OFF$651.61

$521.29

Includes taxes & fees
Platinum King Junior Suite Ocean Front - Photo 1
Platinum King Junior Suite Ocean Front - Photo 2
Platinum King Junior Suite Ocean Front - Photo 3
Platinum King Junior Suite Ocean Front - Photo 4
Platinum King Junior Suite Ocean Front - Photo 5
1/5

Platinum King Junior Suite Ocean Front

1 King Bed538-sq-foot room, balcony/patio with ocean views Layout - Bedroom and living roomInternet - Free WiFi Entertainment - 42-inch flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, bathrobes, and free toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking

50 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTelephoneHair dryerBathrobeDesk

Platinum King Junior Suite Ocean Front

Non-refundable
All Inclusive
20% OFF$582.69

$466.15

Includes taxes & fees
Hacienda Junior Suite - Photo 1
Hacienda Junior Suite - Photo 2
Hacienda Junior Suite - Photo 3
Hacienda Junior Suite - Photo 4
Hacienda Junior Suite - Photo 5
Hacienda Junior Suite - Photo 6
1/6

Hacienda Junior Suite

The pool with a view and hot tub are the standout features of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite features a mini-bar, a tea and coffee maker, a flat-screen TV with satellite channels and a balcony. The unit has 2 beds.

36 sqm
Sleeps 5
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Hacienda Junior Suite

Non-refundable
All Inclusive
20% OFF$375.93

$300.74

Includes taxes & fees
Riviera Family Queen Junior Suite - Photo 1
Riviera Family Queen Junior Suite - Photo 2
Riviera Family Queen Junior Suite - Photo 3
Riviera Family Queen Junior Suite - Photo 4
Riviera Family Queen Junior Suite - Photo 5
1/5

Riviera Family Queen Junior Suite

This double room's standout features are the pool with a view and hot tub. A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are offered in this spacious double room. The unit has 2 beds.

52 sqm
Sleeps 5
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Riviera Family Queen Junior Suite

Non-refundable
All Inclusive
20% OFF$313.34

$250.67

Includes taxes & fees
Riviera Family King Junior Suite - Photo 1
Riviera Family King Junior Suite - Photo 2
Riviera Family King Junior Suite - Photo 3
Riviera Family King Junior Suite - Photo 4
Riviera Family King Junior Suite - Photo 5
1/5

Riviera Family King Junior Suite

This double room's special features are the pool with a view and the hot tub. A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are featured in this spacious double room. The unit offers 2 beds.

52 sqm
Sleeps 5
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Bunk bed (Variable Size)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Riviera Family King Junior Suite

Non-refundable
All Inclusive
20% OFF$313.34

$250.67

Includes taxes & fees
Select Ocean Front Individual (1 Adult) Adults Only - Photo 1
Select Ocean Front Individual (1 Adult) Adults Only - Photo 2
Select Ocean Front Individual (1 Adult) Adults Only - Photo 3
Select Ocean Front Individual (1 Adult) Adults Only - Photo 4
1/4

Select Ocean Front Individual (1 Adult) Adults Only

This single room's special features are the pool with a view and the hot tub. This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit offers 1 bed.

30 sqm
Sleeps 1
1 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarShowerTVTelephoneAir conditioning

Select Ocean Front

Non-refundable
All Inclusive
20% OFF$422.9

$338.32

Includes taxes & fees

Guest Reviews

7.4
Very Good245 verified reviews
AI Summary

Guests highly rate the well located and frequently praise the helpful staff.

Categories

Cleanliness7.8
Service8.8
Location8.8
Room Quality6.8
Amenities7.3
Value for Money6.2
Food and Beverage6.3
Overall Experience7.3

Select topics to read reviews

O
OscarmxMX
Verified booking
solo_traveller
Standard Room
Stayed in May 16, 2026

"Good"

3.0
Helpful?
O
OscarmxMX
Verified booking
solo_traveller
Standard Room
Stayed in May 13, 2026

"No vayas al hotel sandos a menos que seas socio y tengas brazalete negro"

3.0

La playa, estaba bastante limpia

Sus servicioa estan muy segmentados, hay muchos colores de brazalete, y te estan sacando hasta de los camastros por tu color de brazalete De tal forma que te obligan a tomarcsuplatica para que te den el brazalete dorado Y ahora si disfrutas los servicios que antes daban gratis con cualquoer color

Helpful?
S
Stella MarisarAR
Verified booking
couple
Standard Room
Stayed in May 9, 2026

"La estancia estuvo muy bien"

7.0

Habitacion excelente,cenas bien,no pudimos ir al italiano,nos cancelaron la reserva y despues nos quisieron dar otro dia a las 18 pero como Argentinos que somos para nosotros era hora de merienda y la rechazamos pero lo demas bien

Podria tener un cafe con algo dulce cerca del Loby ya que no cuenta con eso y tenes que tomarte el carrito para el sector teatro,que x ejemplo si te retiras del hotel despues de las 11 PM hasta las 7AM no tenes nada para tomarte un cafeLo demas bien

Helpful?
B
BrentaarAR
Verified booking
solo_traveller
Standard Room
Stayed in May 7, 2026

"Very Good"

7.0
Helpful?
G
GabrielarAR
Verified booking
solo_traveller
Standard Room
Stayed in May 7, 2026

"Exceptional"

9.0

En general nos gusto todo, los parques acuáticos, la selección de bebidas incluidas, los shows, la atención personalizada de el sector de booking y Expedia, principalmente de Majo que fue con la que más contacto tuvimos, súper amable, siempre intentando mejorar nuestra experiencia.

La poca variedad de comida y horarios, ya que por la tarde, salvo la cafetería de los cupcakes, no hay un lugar próximo al sector familiar donde poder conseguir algo para que los niños puedan merendar. Faltaría un sector cercano al área familiar, ya que sabemos que está el snack rivera blue pero durante nuestra estancia sólo un día abrió y con un niño con hambre es toda una logística moverse hasta el buffet principal

Helpful?
C
CarlosgtGT
Verified booking
extended_group
Standard Room
Stayed in May 6, 2026

"Excellent"

8.0

Restaurantes temáticos

No había suficiente personal en el hotel para atender. Por ejemplo: No había salvavidas. La alberca familiar no tenía música. A veces el bar de la alberca no tenía quien atendiera

Helpful?
F
FelipeclCL
Verified booking
solo_traveller
Standard Room
Stayed in May 4, 2026

"Exceptional"

9.0
Helpful?
J
JohnusUS
Verified booking
couple
Standard Room
Stayed in Mar 2, 2026

"Very good"

10.0

Great hotel, very clean and comfortable. Would recommend.

Helpful?
L
LászlóhuHU
Verified booking
couple
Standard Room
Stayed in Feb 28, 2026

"Exceptional"

9.0

Nagyon jó.

Nem egy csendes, nyugodt hely.

Helpful?
G
GuidoarAR
Verified booking
couple
Standard Room
Stayed in Feb 8, 2026

"Los maravillosos días en Sandoz Playacar, Playa del carmen."

10.0

La playa, tranquila, amplia, hermoso paisaje de palmeras, puedes caminar largas distancias con comodidad. La comida muy buena un comedor acogedor y el hotel es un complejo de una vegetación fabulosa. Un maravilloso lugar.

Queda bastante apartado de los lugares céntricos, el traslado es algo complicado.

Helpful?