Sandos Playacar All Inclusive

Our room had to change twice; once because the room i requested in reservation was unavailable and second time the room was not clean by check in. By the time we got into a room it was 4 pm. Also keep all receipts of purchases until you leave resort. They said i never paid my seek and go excursion when i got there and i know i did even when i showed transaction They couldnt find the receipt on there end so i got charged twice. And toward the ending of the night there so many people trying to get on the shuttle and there is only one that is running which is time consuming especially because you do need to get on the shuttle due to the resort being huge, expect to wait for a while unless you get on the shuttle super early or super late in the evening times.

Mold everywhere, dirty, old

Only the buffet was good . The restaurants that you needed to make reservation were terrible and definitely not worth it. The transport was a rip off because the butler will say one price and by the time you enter the taxi they were adding you another 100 pesos extra . In the final days of the stay was NO HOT WATER and no PRESSURE / we had to shower in cold water

Checking time took way to long, front desk person upgraded my room, to a platinum tower, room assigned, was in poor condition, bathroom room had a major water leak molding, bedroom walls were also moist with some mold air conditioning not working,, reach front desk they sent maintenance, too way to long to finally get a different room assigned to my family past 8:20pm !!

Food options

I would rate this resort 3.5 stars at most. The rooms are spacious, some may comment that it is out of date, I would disagree. It has a Spaniard vibe. However there is never any hot water. Food: we were there for 5 days and could never get into the specialty restaurant that is included (besides the buffet) without having to call and argue with the front desk to get us in. We managed to get into two but that was after hours of discussion and one not even being the restaurant we requested. What was more disappointing is the restaurant were always empty , yet always “booked”. We came with a wedding party and requested if we can reserve a dinner where we all can join in one of the speciality restaurants and nothing was accommodated. The food is average. You get two bottles of water and they do not give you any more even when I’ll request it. We did the romantic spa package. They greeted us horribly and gave us a look. The massage was average. The jetted tub that was included was cold water. The elevators were broken the whole trip, the shows were average. We loved the animals around the resort and the greenery. We loved the bike tour with Jessica. She was informative and sweet. The rooms were cleaned when requested. If I were looking for a 5 star resort in playa de Carmen, I wouldn’t come back to this resort.

Don’t recommend.

This hotel is big, needs to walk about 10 minutes to the beach. The pools and rooms are broken into three sections. Family (furthest out from the beach), adults only/Haciendas/timeshare and Family VIP (extra charge for upgrade) beach front and main pools. The walking gets old after a couple of days. Most of the staff was great with a few exception (pool bar) at the main pool and the photo guy (Arab) they hate their job and their customer service sucked. We stayed at the family area and we were put next to a very noisy family they were kids running and yelling without adult supervision after 11 pm everyday and we call for help and nobody answer. Room service food is limited and below average. Overall we had a good time and will stay here again but knowing what to expect will be easier to manage (pay extra and stay beachfront) so teenagers don’t complaint bruh. We didn’t dine here due to the long list for reservations.

My family and I love the place , it had nice things to do,good entertainment, and good options for food

The customer service from the waitress on the individual restaurant was bad now the buffet waitress customer service was good The entertainment was good