Sandos Caracol Nature Resort & Water Park All Inclusive

The beautiful grounds and wildlife were my favourite parts of this resort. The beach was nice, but unfortunately there was a lot of seaweed. They did do what they could do clear it. The food and drinks were good, the pools were great, and the room was comfortable. Great place to visit with kids.

My husband and I took our two kids (3 and 1) to the Sandos last week, and it was a great experience. We booked the hotel solely based on reviews and the kids' waterpark, and it did not disappoint. Check-in and rooms: The transfer from Cancun airport is relatively quick (45 minutes), and the check-in process was seamless. We arrived around 1 pm, so our room was not ready, but we were told to check back at 2 pm (it was ready then). Rooms were clean, a decent size, and had a king bed and a bunk bed. My booking papers said we had an eco family superior room with a trundle bed, but I was later told those rooms don't exist, which was disappointing, as I was hoping to have my 1-year-old sleep there (she ended up in our bed, which was not ideal). I have no complaints about the rooms, apart from the fact that the storage isn't terrific for a family of 4 if you don't want to live out of your suitcase. The location we had was terrific. It was just on the other side of the lobby cenote. A bit of a walk from the beach and main pool, but super close to the kids' aquapark. Restaurants: The main buffet restaurant was closed for renos during our stay, so we had the option of going to the Italian or Mexican buffets. I personally don't think the food was terrific (I have had better at other hotels in Mexico), but they offered a good selection of choices for adults and kids at every meal. We often went to the Mexican because it had more options that my kids liked. Service at both restaurants was always excellent, though we usually went at times when it wasn't super busy (10am seemed to be insane for breakfast). We also tried the Tapenyaki restaurant. We couldn't get a reservation ahead of time, but walked up at 6 pm and were able to get a table. My 3-year-old LOVED the experience, and the food was great, so I highly recommend. Pool/beach: The beach is really lovely apart from all the sargassum in the water. If you don't care about seaweed, it's a great spot to be. We split our time between the kids' waterpark and the main pool, both of which are great. The main pool on the side with the bar was pretty packed by the end of our stay, but we were always able to get chairs regardless of what time we went. One thing to note about the waterpark - it's closed on Tuesdays for maintenance, and the large slides also do not accommodate adults AND kids. There are some for kids only and some for adults only, which was disappointing for my son, who was too nervous to go down the kids' ones alone and couldn't go down the adult ones with my husband. Gym: I took advantage of the on-site gym and went every day. It's clean and has a decent selection of equipment (treadmills, an elliptical, and machines). There are free weights, but only one of each up to 45 lbs, I think, so if someone is using the one you need, you're out of luck. It opens at 7 am, which was later than I expected, but it worked. Grounds: The hotel grounds are beautiful and a really great place for kids looking to explore nature. My son always wanted to "walk through the jungle," and he saw coatis, iguanas, lizards, and monkeys pretty much every day. The cenotes are beautiful, but you couldn't swim in them while we were there. For anyone booking with small kids, there is a LOT of walking, so a stroller is a must. The other thing that I loved/hated was the animal keepers' area. It's great for kids to be able to pet farm animals (sheep, pigs, bunnies, chickens), and the enclosures are really well kept, but I question their quality of life and honestly feel really bad for them. The pigs are kept on concrete floors, and the sheep are on sand with really nothing to do; they kind of just lie in the corner all day; kind of sad to see. As a side note, be prepared to pay $$$$$ if you want to buy anything from the stores. I got burnt and needed some hydrocortisone, and what she offered me was $55 USD (I am Canadian, so I think that was roughly $80)! We ended up taking a taxi to Playa, and I got some at a pharmacy for 300 pesos. I also saw a sign for 2 bags of chips for $20 USD, which is outrageous. If you need to buy anything and don't want to spend all your money, definitely head into downtown Playa instead. Overall, it was a great trip that my kids loved (it was their first time on a plane and in Mexico), and I would definitely recommend it for families looking for a unique and exciting resort with lots of activities for kids. Its proximity to downtown Playa is also great, especially if you need to pop into town for anything.

We had excellent service from our waiter Arturo and Philippe

Great service from Arturo and Adriana they really looked after us. Much appreciated.

Toscana restarauant has the best service! Araceli and David the manager have the best service! Always go above and beyond. I remember David from los Cabo’s he is an amazing chef!

I am writing to express my extreme dissatisfaction with a serious security and privacy breach involving the taxi service provided by the hotel on April 14. During the transfer to the Playa del Carmen Ferry Terminal, I observed the driver communicating via WhatsApp with third parties about our arrival. Upon exiting the vehicle, we were immediately intercepted and specifically targeted by a representative from Batsy/Zundy Tours to sell a tour. This collusion between the hotel’s designated transport and street touts is unacceptable, compromising the safety and privacy of guests. This coordination resulted in us being pressured into a snorkeling tour that cost over 6,000 Pesos. The tour itself was substandard, involving a boat in poor condition and rude staff. This predatory practice is unacceptable for an establishment that claims to be a luxury hotel. I sent two emails and they don't even bother to reply. I wouldn't stay in this hotel

I had my hair braided by Maritza and she was absolutely AMAZING!!! I LOVE the style that she helped me pick out. I may continue to do the braids when I get home. My husband had a massage done by Lorena, and he was so relaxed and felt like jello afterwards. Such a pleasant experience with these beautiful women. Thank you so much ladies : )

Mascara Restaurant David was the best he made sure I was comfortable and satisfied with all the meals & drinks Andie made my guacamole fresh Delicious 😋 Every was wonderful

Restaurant Mexican food Manager David The food was delicious. My favorite was the delicious guacamole. Yummy!!!

Very good resort overall. I am a travel agent and I loved it with my daughter. Please keep in mind this is an eco resort. David manager at the las mascaras buffet is very nice and made sure we were well taken care of. Veronica at the same buffet also. We will come back with friends