Hotel Alhambra Thalasso

Don’t let the photos or 5-star label fool you Alhambra Thalasso is more like a run-down 3-star hotel at best. This place was a complete disappointment from the moment we arrived. The rooms? Cheap-looking and uncomfortable. The AC barely worked, making the room stuffy and unbearable in the summer heat. No kettle, no tea or coffee, no slippers, no toothbrush or toothpaste not even the most basic essentials you’d expect from a proper hotel. The bed was hard, the duvet was dirty, and to top it off we saw cockroaches in the room. The hallways and common areas looked just as neglected. The staff were rude and dismissive, especially because we were on a half-board package instead of all-inclusive. It was obvious they treated us differently like we were lesser guests. We only chose half-board because we wanted to explore during the day and eat local food, but apparently that was a problem. What really shocked us even water wasn’t free. We had to pay overpriced hotel rates for small bottles, and worst of all they didn’t allow us to bring our own water from outside. That’s honestly shameful, especially in hot weather where staying hydrated is a basic need. Waiters ignored us unless we tipped. Without tips, they literally acted like we were invisible. Completely unprofessional. The animation team was boring, nothing fun or entertaining. No energy, no vibe just a waste of time. Only thing worth mentioning was the spa service, which was actually nice. That’s the one part that felt remotely 5-star. Other than that? Totally overpriced, overrated, and not worth a penny. This hotel is living off its fake star rating. Save your money and stay somewhere that actually values its guests. You deserve better.

If I could give zero stars, I would. One star is outrageously generous for what was, quite frankly, a miserable experience. Let’s start with the room — dated, dirty, and far from acceptable. The toilet brush was covered in faeces, which says everything you need to know about the standards here. I was placed on the ground floor with no net curtain to cover the balcony window, leaving me completely exposed. After repeatedly chasing for one, I was told by reception that it was my responsibility to ask the cleaner directly. I’m sorry — am I on holiday or managing their staff? The service? Non-existent. Waiters were more interested in serving themselves than guests, often seen eating in the staff room while tables went uncleared and drinks unserved. If you dared help yourself, you were made to feel like you’d broken some unspoken rule. Sohaila, the so-called guest relations officer, was laughably unhelpful — all feedback was met with deflection. When we raised concerns about inattentive staff, we were told: “That’s part of the homely experience.” We didn’t pay for a homestay — we paid for a 5-star hotel. Start acting like one. The bar staff were the worst of the lot. Miserable attitudes, no basic courtesy — not even a “good morning.” One bartender in particular consistently mocked guests, checked his watch while we placed orders, and dished out passive-aggressive remarks when serving drinks. Absolutely vile behaviour. We witnessed cleaners screaming at each other in the hallway over towels and waiters visibly handing over their tips to someone stationed at the entrance of the dining hall. Staff morale was clearly rock bottom, but that’s no excuse to take it out on paying guests. Many staff didn’t speak a word of English and made zero effort to communicate if you didn’t speak French. That’s not a language barrier — that’s a lack of professionalism. This place is a masterclass in how not to run a hotel. Close it down, retrain your staff, and learn what 5-star service actually entails. An utterly insufferable experience — avoid at all costs.

The best vacation of our lives – Alhambra Thalasso Hammamet ⭐️⭐️⭐️⭐️⭐️ (Travelled in June – writing now because life got busy, but the memories stayed fresh in our hearts!) We stayed at Alhambra Thalasso Hammamet back in June, and even though some time has passed, we still think and talk about this trip almost every single day. Life just got in the way of writing this earlier, but now we finally want to share how special this place is — because it truly deserves it. From the moment we arrived, we felt like we were in a small piece of paradise. The reception staff welcomed us with warm smiles, everything was smooth and easy, and we instantly felt comfortable. Our room was spacious, beautifully decorated, and extremely clean. Every day, the housekeeping team made sure everything was fresh and spotless, and we appreciated that so much. Now, let’s talk about the food... wow! Every meal was delicious, with so many options to choose from. Whether it was breakfast, lunch, or dinner — everything was full of flavor, fresh, and beautifully presented. The restaurant staff were also lovely — kind, helpful, and always smiling. One of the biggest highlights for us was the beach — not only because of the stunning sea and clean sand, but also because of Adel, who works there. He made us feel like VIPs every single day — always helpful, always smiling, and genuinely such a good-hearted person. Then, by the pool, we met another Adel — yes, two Adels and both incredible! He was just as kind, energetic, and always there if anyone needed something. These two guys made our days by the water even better. Thank you both — you really left a mark in our hearts! We also have to give a huge shoutout to the animation team. Even though we were the only Bosnian-Turkish couple at the hotel, they went out of their way to make us feel included and welcome. They spoke to us in our language, played Bosnian and Turkish music, and even danced our traditional dances with us. It made us feel so seen and appreciated — we’ll never forget it. The Thalasso spa was also incredible — so peaceful and relaxing. We did a couple of treatments and massages and left feeling totally recharged. What really makes this hotel special is not just the beautiful building or good food — it’s the people. Every single person working there made our stay feel personal and full of warmth. We felt relaxed, respected, and completely cared for the whole time. We’re writing this now, weeks later, but the feelings are still strong. We’ve traveled to many places, but Alhambra Thalasso Hammamet will always stay in our hearts as one of the best experiences we’ve ever had. Thank you to everyone — especially both Adels, the animation team, and the whole hotel staff. You made our summer. With love, Onur & Indira 🇹🇷🇧🇦

First of all, I wanted to point out that the hotel is in a great location, has a private beach, which I think is the most beautiful in the area. The hotel staff is wonderful and helpful, and the entertainment team is a real energy booster – lots of fun every day. The hotel has a very peaceful and atmospheric surroundings .The food is delicious, finally a hotel that doesn't offer an English breakfast 🤣🤣🤣 – I appreciate it. The rooms are huge, clean, and cleaned daily, with towels changed daily. The bartender at the pool bar deserves special praise! The air conditioning works perfectly, we lacked nothing, and I would gladly recommend this hotel to friends. Thank you so much for a wonderful seven days in Tunisia – it was our first time, and it certainly won't be our last.

Honesty the most life changing holiday. I loved it. I think the major reason why was the staff. Adel the lifeguard manager made our holiday so special and made us feel genuinely at home and comfortable. The entertainment team, specifically Willy, Djo and Lorenzo were amazing at getting us involved and making it so much fun that we will never forget it. The bar staff also went out of their way to be nice to us. We are definitely returning thanks to the wonderful staff and the way they made out experience a 10/10. If I could give this place 6/5 I would

Just back from a fantastic stay at the hotel. I wouldn't go as far as to say it is 5 star accommodation, and the food is a bit repetitive but the overall holiday was brilliant. Made so particularly by the staff at the hotel. Everyone was extremely helpful and friendly. The head lifeguard Adel is an absolute credit to the team and I would give him 10 out 10 for service, enthusiasm and being just fabulous! The animation team kept the entertainment going and we loved every minute of the hotel. Lovely and clean so couldn't fault on all efforts. It's been over 20 years since my last visit to Tunisia but this has definitely given me reason to return much sooner! Thanks all!

Lovely hotel very friendly and accommodating staff restaurant team can't be faulted family of 10 and we had a table ready for us with a high chair for my young nephew No ice cream at lunchtime, not a problem they got some for my neice The pool side team is amazing. The barman is brilliant, sorry. don't recall his name, Adel is the best The animation team is great to try to get everyone involved The food is ok, yes. im a pucky eater. I didn't starve Thank you all for a lovely week

Good location, Good team entertaiment. I will gladly come back every time — the staff is friendly and attentive. Very Good.

I had a very nice experience. The staff was very kind and welcoming, and the animation team maintained the atmosphere very well. Willy is sensational.

The atmosphere at the hotel was super cool, very hospitable. The entertainers from Fram were very nice, especially Willy.