Holiday Inn Express Birmingham Star City by IHG

Godt sted hvis man skal besøge england for kort tid.

Staff horrible. Very unfortunate and unfriendly. Unresponsive to complaints

Horrible staff

Good location for our needs. Clean facility and friendly staff. Good breakfast variety.

Just that in our room the mirror wasn’t near a socket to fix my hair easier.

The location was great for what we wanted.

There was nothing we didn't like. Although do not use the taxi phone at reception. They put the phone down on us twice then when we did finally speak to someone you could hardly hear them and they said taxi would be 5 minutes but was over 45 minutes. Luckily we ordered another taxi from another company.

The mattress was too soft

Having breakfast included & not only being continental was good. good sized carpark

Entrance to the hotel was a little tight if a car was coming the opposite direction

Location was good for us

Booked a disabled access room, I also messaged the hotel regarding the disabled access room, when we checked in the first room Had a shower over the bath which I cannot get in, the second room had a shower with a step into it, as the hotel was full we had to accept this room & my husband helped me in & out of the shower, when talking to the receptionist, the hotel only has 1 fully accessible room, it doesn't state on the booking.com website this important information. Also the bed was really small so didn't have the best sleep.