Best Western Cleveland Inn & Suites

Black mole on shower Pipe broke in hotel leaving everyone without water Power shutoff turning off refridges, alarm clocks, etc... Reservation clerk showed littled concern even said "well you shouldn't have booked here. Stay away, look for a better place. Be warned

When I arrived there was a vehicle parked in the access aisle between the two accessible parking spaces. The vehicle was also blocking the route to the hotel entrance so I had to travel 3x as far and in a dangerous vehicular traffic lane. When I told the desk clerk she told me it was her vehicle and refused to move it! Once in my room my service dog found something on the floor and ate it! I spent the next hour on the phone with poison control! The staff is insensitive to the needs of people with disabilities and the rooms are dirty. Stay elsewhere.

Nice hotel with a good location. The room was clean and comfortable. The breakfast was good. Sausage gravy, scrambled eggs, sausage and waffles. There were biscuits and bread. Also, a yogurt machine and cereal. It was perfect for our overnight stay while traveling through the area. Great price!

The building needs work. The bathroom tiles were all broke and grout was cracked and missing.

We felt at ease & the people were friendly. The place was clean, the pool was gated & your staff were professional and honest.

Our room door top latch was broken & you could put your fingers between the door frame.

Love it

I liked the location. Easy off and on the highway. The room was also very clean. I may be a clean freak, but I carry clorox wipes and wipe down the commonly touched areas. This place was exceptionally clean.

A tile in the bathroom was loose and looked like it had been replaced and not re-grouted. It rattled every time I stepped on it, and it was right in front of the toilet, so it was kind of hard to avoid.