The Westin Memphis Beale Street

I like the location and the opportunity to get an early check in & receive additional keys was definitely a plus

The valet crew was very impolite especially the person who sits in the physical garage…as well as the non direct phone service prior to our arrival

The beds are super comfortable, and the food from the restaurant was great. The valet is cool & convenient for guests. This is the 2nd time staying at the property this month. Employees were professional and exceptional from front door valet to kitchen, with exception of 1 front desk employee both stays.

Overall, The Westin is a nice, classy hotel. Employees like Adi should definitely be removed from the front desk. She does NOT have the front desk hospitality required for a hotel of this class & magnitude, she should NOT be any guests first encounter at this hotel, maybe at a motel 6 or something where you expect the employees to have those types of attitudes. My suggestion is for her to work in valet, taking luggage out of trunks or in the kitchen as the garbage runner or something. Her swift, rude, non character, non chalant, fast talking snottyness to guests is UNEXCEPTABLE! It's ridiculous that all of the employees my husband and I had encounters on both stays was wonderful, from head valet, super nice guy, Angel is super, super nice and guest friendly, Rai at the restaurant, very nice lady. My husband and I live in the city and are business owners. We are NOT out of towners. We like The Westin and dont appreciate how this visit turned out. The first visit earlier in December, a wonderful visit!! with the exception of Adi, this visit on New Year's Eve, not the same, and it started with the front desk (Adi). This employee will cause more issues for the hotel if she remains at the front desk. She would be the ONLY reason I would never stay there again, she is horrible! Please put it in the back, please. I'm floored, out of all the employees I had encounters with, she don't belong, she's hurting business. One more thing, and this is on The Westin. Why would you guys put snacks in the rooms with ridiculous prices like that? A can of pringles (small stack) for $8, candy container of snickers for $25..can you guys reduce the prices a bit on snacks, please.

Location and professionalism.

The price was okay in 2025, $ 770, but we need some help with the price in 2026, $ 1248, if possible.

The hospitality.

Parking

Expensive car parking. Restaurant didn’t have enough workers on Sunday breakfast, eggs were cold! Waitress was very sweet! Shower in room needed work/ grout!

Sayed two nights as part of a pre cruise package. Pretty hotel and attractive rooms. But some important issues: 1. Floor in stall shower extremely slippery. No mat or anything for safety. 2. Stall shower frame leaking. Lots of corrosion around the bottom, there are gaps in the seal and caulking and water leaks out onto the floor. Check in was fine, but staff severely lacking in the restaurant, bar and lobby areas. Dirty tables everywhere. Took forever to get someone to seat us in restaurant at a fairly quiet time of night, then 15 minutes to get someone to take our order. Food came fast then we had to ask for the check, and more waiting to get someone to process our credit card. Breakfast buffet for our smallish travel group, again dirty tables. Not being cleaned in a timely way. Out of regular coffee, other items needing replenishment. Not the kind of service you expect from this caliber of hotel. Disappointing.

Westin has been a great experience. Front desk team was over the top. Cynthia on the day of check-in, received our luggage is tagged them and told us to go enjoy the city. She took great care of them. The process of checking in was amazing. Nick made sure he pulled our name and allows us to check in after room service was completed. Cynthia very accommodating, every day she will check. Is there anything that we could do for you. Jaylon, after having an issue with something minor, he was very accommodating as well I admired that your staff wear tags with what their passion was for. Your housekeeping staff was amazing and very accommodating. The young lady, that was our housekeeper. She was very pleasant very nice kind. We only needed room service ones within our six day stay. We managed to rest on our own daily.

I enjoyed my stay at the hotel.The love the this place it beautiful.The moment I checked in the staff was very friendly.We to my room it was very nice and clean.The bathroom setup is very convenient.The area around the was nice.Beale street was amazing the music and food ,my friend's and I will definitely return..