Sofitel Auckland Viaduct Harbour

The location was great ! Room was gorgeous and facilities too (heated pool). The breakfast was awesome with lots of choices ! And finally staff was super kind and helpful !

Everything was perfect !

Well furnished, good location, good amenities, and very friendly staff. Was very happy with the stay here and would certainly consider coming again.

Staff were friendly and prompt

The room we had was overpriced for what it was and no extras were included. The room facilities were average. Parking was charged on top at $52 extra and for a $650 one night stay, I expected more. Free breakfast would have been nice for the price. The room hardly had a ‘city view’. Still yet to receive my bond back which is hugely frustrating considering. Please follow up on this asap.

Modeled on the European hotel room style (small space), it has the basics. La Maree restaurant serves a good breakfast and dinner – but nothing outstanding. The location is a short walk to the ferry terminal. It’s a place to sleep and go somewhere else.

Location was great. In house restaurant la Marée was so nice especially the breakfast. Staff were super friendly and very accommodating.

If I had to say one thing I think I’d upgrade my room next time to be over the water side as the road was very noisy at night outside our room. Also had to clean the coffee machine before I could use it.

We were here with a Tauck tour group, but why they chose this hotel baffles me. This is a very odd hotel, no where close to the the standards of other Sofitels we've stayed at. The room is attractive, and those public spaces that were open are as well. But there is something seriously off with the management here. For instance, there is no thermostadt to control air conditioning, just an unlabeled knob that turns without resistance in either direction for as many turns as you have endurance, and seems to be permanently stuck in iceberg mode. Heat is a standalone "autoeco" device that does allow you to set a digital thermometer, but seems to run too long, putting the room in sauna mode. Other people on our tour said that they experienced the same problems. In our room, the coffee maker didn't function, but the next day they did replace it with one that works. The hotel restaurant should, being a Sofitel, be good, but is middling at best. Maybe I was just unlucky -- my appetizer with literally inedible (really unchewable; it was octopus not cooked long enough), and my main course, well they waited until the other peoples food was delivered to inform me that they had run out of it. It doesn't help my feelings about the place that the next day I came down with all the symptons of food poisining, but I don't have any reason to think that the hotel was a fault.

All staff were excellent. Lovely quiet spot and great water features in hotel. All round an excellent choice.