Heart O' Chicago

Property is old which is fine, but the front desk was extremely slow, did not have my reservation, then did everything through paperwork and file folders so it took a while. The room had no heat. When I reported it, I was told that none of the units had heat or cooling. It is 40 degrees at night and the room opens directly onto the street so heat should be available.

When I checked in the staff member at the front desk threw my ID and card around. Yelled at me for writing my name down on the reservation instead of my dads (even though I was the one who paid for the room and set up the whole reservation). He was also angry at me for being 20 and not 21, but that wasn’t a requirement on the Expedia listing when I booked the room. The beds were uncomfortable. There didn’t seem to be an AC so we had to leave a window cracked open the entire night. There were stains on the pillow cases. It’s also just a very noisy side of town. The daytime staff was much friendlier though.

Our TV volume was not working. Employee came to look at it, said there was nothing they could do about it, and it was bad to sleep with the TV on anyways. He then proceeded to argue with me about how much they would refund us. We won't be staying there again.

Staff was friendly, the room wasnt too bad. Only complaint is the noise from the road. Its a busy road and almost every half hour sirens from cops, fire trucks and ambulance. Along with cars honking at each other.

Well maintained old fashioned motel. Convenient to Loyola of Chicago campus.

Accidentally locked myself out of my room and the man working was nice about having to let me back in.

Overall, the place was ok. It was safe and very clean, though old style. The worst thing was there was a constant noise every morning around 4 am just outside the window of my room from someone loading heavy stuff on a truck or something. It was very loud. Every night it woke me up around that time. I stayed for 6 nights and didn’t have a good sleep even for one night. Other than that the place was clean with very basic things. I think it was a bit expensive for the overall experience. Later, I found that I could have rented a 1 bed apartment with all amenities for the same price.

The room was clean and tidy and the staff was nice.

Was going to give the property just two stars, but they’re in the middle of a slight remodel (not sure if the extent but we got a new tv in the room during our stay), so I feel like maybe I’ll give them the benefit of the doubt that it’ll be less mediocre. That said, it’s about as low tech as you can get it the 21st century. The WiFi network didn’t even connect in our room. Old fixtures in the bathroom. No USB plugs. Just kinda meh, and the price reflects that.

It was clean but outdated. Better Smart TV with access to Roku would still be cheap