Sleep Inn & Suites Laurel near Fort Meade

Cancelled reservation after confirming

Front desk Rep, Ali, did not honor my reservation. I told him that I booked 2 double beds and received a confirmation documenting that. He also tried to tell me that if he changed my room to 2 double beds from a single it would cost more. I said absolutely not and he hung up on me. I called back and I told him that he had to honor my reservation per what my original charges were for this reservation. I told him I could email him the confirmation email. He would not give me an email address. He said he couldn't change it, told me to call Management and he hung up on me again. Called Choice, spoke with Karen. She placed a call to the front desk, spoke with Ali, and he told her that he didn't have any rooms. She also said that there was nothing she could do and transferred me to customer relations dept Choice Customer Relations Dept 888-770-6800 Karen transferred me to this department. Spoke with Mika and she said that the hotel changed the reservation to a King size bed. I told her that they didn't even honor that. They downgraded the reservation to a single bed. Mika said nothing could be done until I check out of the hotel. I have to call back. Unbelievable. 3/18/26 2:30 Called hotel to speak with a Manager. The young lady said they were in a meeting to call back in an hour. 4:05 called back and the gentleman said he was gone for the day: Camerule. He said he will be in tomorrow until 3:00. 3/20/26 Called 3:53/3:54 no answer at front desk. Called spoke with Joe, he transferred me to Christine, Supervisor. She confirmed that the property changed the reservation on 3/15 to King Size bed. They also changed the name on the reservation. I requested a full refund. She said she would start a case ID to resolve this issue. She said she could not guarantee my money back. The hotel must do that. They will reach out to the hotel.She offered me 24,000 points. I asked if she could grant free stay at Country Inn and Suites 3/22-3/25. She said I would have to use my points. I asked how many points required at this hotel to get all 3 nights free. She said 15000 per night. I told her I needed total refund. Case ID# 13350499. Called Sleep Inn and Suites 4:53. Spoke with Manager, who would not give me his name and he hung me. Called back and spoke with the manager again and he was extremely rude, dismissive and condescending. Called Choice back and spoke with Leo. Transferred to Leo in Guest Experience. Requested a supervisor. Spoke with Jim supervisor. He also offered me 24,000. He was dismissive and rude. Called Corporate Office 5:24, spoke with Maria. Sleep Inn and Suites is owned by Choice yet Maria says there is nothing she can do. The hotel has to act. I expressed that I have not been able to get the rude staff at this hotel to communicate with me at all. LinkIn Corporate Management, sent request to connect.

Parking lot had not been cleaned from the snow storm

The bed

I was there because of the snow but they never got there parking lot clean

The location is great

It’s old beat up and not taken care of. My tub was rusty & the following didn’t work: the emgergency stairwells, the fax machine, the pool, my phone and my alarm clock

Location

Easiest way is to list our issues. And please keep in mind my husband and I aren’t complainers. After my first issue we were like “well it’s just a place for the night, it’ll serve its purpose”… but then it just didn’t stop. 1. Line in the middle of the TV. 2. Shower fixture was broken off. 3. Shower head was dirty. 4. Shower water turned cold within minutes of first shower. 5. The shower pulsated from the head and we could not change it. 6. Hair dryer (which I normally never use but forgot mine) it was dirty and sticky. 7. Scratches like an animals all over headboard. 8. Bed was EXTREMELY uncomfortable for both of us. We could barely stand to walk around Baltimore the next day. 9. Hair in the microwave. 10. Children’s drawings in all of the drawers, which wasn’t the problem. It was the disturbing messages that were written along with the drawings “I know who you are” “Why am I here?” 11. Lastly - by the time we got home my husband was covered in welts and we went to the urgent care and they said bed bugs. I contacted booking.com, they told me to give it 48 hours for them to hear back from the property. They got back to me saying they hadn’t heard back and suggested I call. I did. The man told me he couldn’t do anything for me and to call today to speak to manager. I have called 6 times throughout the day today and it INSTANTLY goes to a voicemail saying no one’s available. So now I’m guessing I’m blocked. It won’t let me upload all the photos I have.

Everything

Nothing

I didn't like anything about it. This was the absolute worse place to ever sray. The staff is extremely rude and racist. The rooms have leaks in the ac units which causes the carpets to be wet mold and mildew. My stay ended with me calling the board of health. I would not recommend this place to a dog or my worse enemy. In my opinion it needs to be re-staffed after it's been completely remodeled.

I HATED IT!!!