Citadines Xinghai Suzhou

Daily cleaning services which is not available in Citadines Munich. Convenient location. Friendly staff. Good coffee machine for self service at all times.

Pre-authorization payment which is more than the actual booking charge. The refund of the excess charges is still not credited after a week of checking out. Breakfast spread is unexciting. Very difficult for taxi to reach the main front entrance.

It is easy to access to underground and within walking distance to the lake front .

The gym facilities are limited.

breakfast is pretty good, changes menu every day

NOT REALLY

I liked the supportive help from all the staff including those at the desk and also the room maid.

N/A

The room was really big and comfortable, perfect for a longer stay. Towels and water were refreshed everyday which was an extra plus. The breakfast had great variety and fresh local dishes were made by the lovely ayi every morning. The location was also great in the centre of SIP.

The gym facilities could have been a bit better

I stayed here a few times on weekend leisure trips several years ago. This was my first return visit for a few years. I booked on the ASR app and got a very good price for the area that the hotel is in. Check in and check out were very simple with the helpful reception staff both speaking fluently in English. I needed a temporary registration form as I had just flown in that day and would be moving to a private house after this trip and would need the temporary registration form from the hotel. The reception staff were very accommodating in providing this. The rooms themselves are quite no frills but are fully functional with good air conditioning, a small kitchen and a bathroom with a very small bath with a shower over the bath. The toilet is the Japanese style bidet toilet. The beds in this hotel are only 1.5m wide and are fine for one person. It would be a squeeze for two larger persons to sleep in such a narrow bed. There is a 24 hour Family Mart less than a minutes walk from this hotel which is handy for picking up any supplies. The hotel provides two 500 ml bottles of water each day. I was asked if I wanted a high floor and if I wanted smoking or a non-smoking room. I had an excellent view over the nearby park which is nice for walking in.

The receptions desk are superb. Nice Coffee that kept me alive. The room are nice, 1 bed and 1 sofa bed. Very well set up kitchen, bathroom. Great TV channels and a nice balcony with lovely views. Special thanks to the welcoming desk receptions (Lady) who serve us super well at 4am, i am sorry that i dun remember her name. Thank you also to Abble, Travis and Kikky too who also serve us super well during the 5 days. There is a mini mart 2 minutes walking.

Please indicate the back entrance location, because the front door is an exit and no vehicles can enter. Because car can't enter from the front entrance and if you are having lots of luggage and with a wheelchair, with drivers who are not very nice, you will be drop at the roadside :) Here should be the correct drop point. I hope your reception update the system or us 高德 to drop an entrance point for the driver. Here is my google drop point . https://maps.app.goo.gl/VjHouqhcCqG4TCcG7

he receptions desk are superb. Nice Coffee that kept me alive. The room are nice, 1 bed and 1 sofa bed. Very well set up kitchen, bathroom. Great TV channels and a nice balcony with lovely views. Special thanks to the welcoming desk receptions (Lady) who serve us super well at 4am, i am sorry that i dun remember her name. Thank you also to Abble, Travis and Kikky too who also serve us super well during the 5 days. There is a mini mart 2 minutes walking.

Please indicate the back entrance location, because the front door is an exit and no vehicles can enter. Because car can't enter from the front entrance and if you are having lots of luggage and with a wheelchair, with drivers who are not very nice, you will be drop at the roadside :) Here should be the correct drop point. I hope your reception update the system or us 高德 to drop an entrance point for the driver. Here is my google drop point . https://maps.app.goo.gl/VjHouqhcCqG4TCcG7