Hilton Garden Inn Albany Medical Center

Location by hosp

The hotel itself was very clean, the room was perfect, and the location is great for accessing many nearby point of interest.

The instructions on where to park or how to get there are very unclear, especially for anyone visiting for the first time, we had to circle the adjacent blocks several times before learning where to park. The pool and pool area were decent but lacked a little care. And most importantly, early morning of day 2, while I stepped down to grab a coffee and left my wife sleeping, room service barged in and scared her out of her sleep, usually we place the “do not disturb” sign on the door, but the room did not have one available. And to add on, after getting the call from my wife and attempting to return to the room, my room key stopped working for the elevator and room door. When I called the front desk to discuss both issues, the person on the other side had no interest in our issues or fixing them.

Lightbulds were out ,didn't clean toilet, no shampoo bodywash or conditioner..had problem with door key multiple times..