Hilton Garden Inn Albany Medical Center

Continence to work

There seemed to be a bit more hallway noise with hearing doors slamming shut than I have ever heard before.

Too many negatives from this experience to be able to say anything positive.

My 8-year old daughter and I checked in and left for dinner and a concert. We returned to our room at 9:15 to change to swim for 15 minutes. We went to our room after swimming to change and get down to the restaurant to get food. We left the restaurant at 10pm. Got up to our room and found we had the wrong take out order. Ran back downstairs to swap it. The fire alarm went off at 10:10ish. We had to evacuate and luckily I grabbed my keys so we could sit in the car. After 30 minutes guests were let back in but they couldn’t get the alarm (with flashing strobe light) to turn off. We waited in the car until 11pm. After trying to speak with the gentleman at the front desk and being told to talk to the Lieutenant of the fire department, who happened to be standing behind us, We made a decision to go home. My daughter was terrified and I couldn’t handle anymore flashing lights (due to medical issues). The guy at the front desk not only ignored me when I told him I was checking out but had the audacity to just wave to me. I then had to pay $30 to get out of the “free parking” lot. We got home just after 1am. This morning I called the location and was told Hilton doesn’t offer refunds because of emergency situations. There wasn’t an emergency, their sprinkler system was faulty causing the alarm to go off. I was asked to leave a voicemail for the manager (who was incredibly friendly when we checked in but had left around 6pm.) Tonight I still hadn’t heard from management but did receive a bill for the room I could not stay in. I highly recommend that you avoid this particular Hilton if you are planning to travel to downtown Albany. I also now have a daughter that is terrified of hotels. 😢

Great

Nothing