GrandStay Residential Suites Rapid City

We checked in at 5:30 pm on a Friday. No one came to check us in for 30 min. Several people waiting. Only one employee was on duty. In his defense, he was on the3rd floor fixing a toilet. Our room was not cleaned. Unmade bed, used towels on floor. He apologized and did a quick bed change, wipe down bathroom and put clean towels in the room. He didn't have time to clean main room floor or check the kitchenette area because several more customers were waiting to check in. He did the best he could working alone and daytime employees not doing their job. Staff problems indicate poor management. Laundry room was filthy. Clearly had not been cleaned for several days.

Clean hotel, friendly staff, plenty of parking, roomy rooms, decent breakfast, great value!!

Nothing

Clean room, except there was stuff left behind in the shower from a previous stayer. but over all, great room, very accomidating. I will be staying here again. The clerk Jamie was awesome too!

Staff were friendly and efficient, plenty of close dining options Good breakfast and lots of parking. Convenient location to The Monument.

Always love staying here. Beautiful little apartment like rooms made the stay very nice for my family.

Breakfast was good. They changed the options daily The staff was very friendly and helpful.

Clean huge room s 3 them 3 tvs excellent